Senior Service Delivery Analyst (Digital Telephony)

The University Of Wolverhampton; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

The University of Wolverhampton is looking for a Senior Service Delivery Analyst to enhance its telephony infrastructure. Join the Digital Services Operations team to implement an ambitious vision over the next 24 months, positively impacting students and staff.

Qualifications

• Experience in an IT environment required.
• Experience with digital telephony systems desired.
• Experience in an Education environment desired.

Responsibilities

• Contribute to the delivery of the telephony infrastructure project.
• Work with the Digital Telephony project team for 24 months.
• Make a difference to students and staff.

Skills

IT environment

digital telephony systems

Education environment

Tools

Cisco Call Manager

UCCX Call Centre

Unity Voicemail

EngHouse ARC Switchboard

Job description

The University of Wolverhampton is seeking to recruit a fixed termSenior Service Delivery Analyst to contribute to the successful delivery of the project to modernise the Universities telephony infrastructure.

You will join the Digital Services Operations team, who support and enable the running of the digital environment at the University. You will work directly with the rest of the Digital Telephony project team over the coming 24 months, to plan and implement our ambitious vision for the future. This is an exciting role with the opportunity to make a real difference to students and staff in the delivery of the project.

Key skills and experience:

• Previous experience working in an IT environment (Required)
• Previous experience in a technical capacity with digital telephony systems (Desired)
• Previous experience working in an Education environment (Desired)
• Previous experience with Cisco Call Manager, UCCX Call Centre, Unity Voicemail or EngHouse ARC Switchboard would be desirable.

If this sounds like the role you are seeking then please review the details and make an application.

For further information regarding this post, please contact Chris Haigh, Assistant Director Digital Services [e-mail].