Senior Service Co-Ordinator

Service Care Solutions; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare services provider in York is seeking a Senior Service Co-ordinator to oversee the primary care service. This role involves managing staff, improving patient flow systems, and ensuring compliance with healthcare policies. Ideal candidates will have experience in healthcare administration and strong communication skills, contributing to efficient, patient-centered care.

Qualifications

• Experience in a healthcare administration or management role.
• Strong communication and teamwork skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Oversee day-to-day service delivery across practices.
• Line-manage administrative and coordination staff.
• Develop effective systems for patient flow and scheduling.
• Act as the central point of contact for staff and patients.
• Monitor service performance and prepare reports.
• Implement improvements for patient experience.

Skills

Organised

Proactive

Healthcare management

Data analysis

Job description

Senior Service Co-ordinator - Primary Care
Location: York

Contract: Permanent - 37.5 Hours Per Week

We are seeking a highly organised and proactive Senior Service Co-ordinator to join our Primary Care Team.

This pivotal role ensures the smooth running of services across our primary care service, supporting the delivery of safe, efficient, and patient-centred care. Working closely with GPs, practice managers, and a range of healthcare professionals, you will help shape services that meet the needs of our local community.

This is an excellent opportunity for an experienced healthcare administrator, service manager, or co-ordinator who thrives in a fast-paced environment and is passionate about making a difference.

Key Responsibilities:

• Oversee and co-ordinate day-to-day service delivery across practices within the service.
• Line-manage and support administrative and co-ordination staff to ensure smooth service operation.
• Develop and maintain effective systems for patient flow, referrals, scheduling, and reporting.
• Act as a central point of contact for staff, patients, and partner organisations.
• Support delivery of national and local initiatives, such as enhanced access, frailty pathways, vaccination programmes, and long-term condition management.
• Monitor service performance, analyse data, and prepare reports for the leadership team.
• Identify and implement improvements to enhance patient experience and operational efficiency.
• Ensure compliance with information governance, safeguarding, and health & safety policies.