Senior Service Charge Accounts Administrators

Churchill Estates Management Ltd; New Forest; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Churchill Estates Management as a Senior Service Charge Accounts Administrator in Ringwood, where you'll support the Finance team by managing complex service charge accounts. The role requires strong organizational skills, attention to detail, and proven experience in property management. Enjoy benefits like on-site parking and professional training within a growing company renowned for its customer service and supportive environment.

Benefits

Free on-site parking

Life Assurance 1 x salary

Day off on your birthday

Eye Care reimbursement

Colleague referral schemes

Professional Subscriptions

Training Courses

Qualifications

• Proven experience in Service Charge Accounts.
• Knowledge of relevant accounting systems and property management.
• Excellent keyboard skills at intermediate/advanced level.

Responsibilities

• Manage complex service charge accounts and budgets.
• Assist in query management and workflow.
• Act as a first point of contact for Lodge account queries.

Skills

Communication

Organisation

Attention to detail

Multi-tasking

Education

A-level qualification

Qualification in accounting or IRPM

Tools

Qube

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Senior Service Charge Accounts Administrators, Ringwood

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Client:

Location:

Ringwood, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

263a9dc9fbf5

Job Views:

7

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

• Job title:Senior Service Charge Accounts Administrators x 2
• Location:Office based inRingwood, BH24 3FA
• Hours:37 per week, Monday to Friday

About the role

It’s exciting and busy times at Churchill Estates Management (CEM) as we look to expand our friendly Service Charge Finance team.

Due to our growth, we are looking to appoint twoSenior Service Charge Accounts Administrators, within the Accounts and Finance team, based here in Ringwood. You’ll support the Service Charge Accounts Supervisor, the wider Service Charge team and other stakeholders to ensure the successful completion of Service Charge accounts for retirement developments across the UK.

Working within the Finance department, this role is varied in its responsibilities and will include:

• Taking responsibility for a set of high-profile, complex service charge accounts to complete year end accounts, service charge budgets and bank reconciliations in accordance with the Churchill Estates workflow.
• Assisting in complex query management and driving workflow.
• Producing reliable estimated budgets for developments, liaising with the Regional and Area Management teams out in the field.
• Analysis and reconciliation which may include assisting with onboarding and offboarding developments.
• Acting as first point of contact and resolving complex queries about Lodge accounts across the wider team; being a ‘subject matter expert’.

The two vacant positions vary in their additional responsibilities, one being a people manager, supporting the team with day-to-day with queries, 1:1s, and other HR related matters, the other being responsible for the finance integration and onboarding of new business, working collaboratively with our commercial team.

The hours of work are 9.00am to 5.30pm on Monday to Thursday and 9.00am to 5.00pm on Friday, with one hour for lunch.

About you

For these roles its essential that you have proven experience of working within a Service Charge Accounts team, with the relevant accounting systems, procedures and knowledge of property management and leasehold. Experience of Qube would be an advantage. You will be qualified to A-level standard and ideally hold a qualification in accounting or IRPM.

In addition, you will demonstrate excellent keyboard skills and knowledge of Word, Excel and Outlook to an intermediate / advanced standard.

You will possess excellent organisation and communication skills, able to multi-task and prioritise workload with strong attention to detail. You’ll love working alongside an office-based team, and, as the Senior Service Charge Accounts Administrator, you’ll role-model professional attributes such as resilience, self-motivation, enthusiasm and initiative.

We seek motivated individuals who are interested in developing their career within a future focused organisation.

How you’ll be rewarded

• Free on-site parking
• Life Assurance 1 x salary
• Day off on your birthday
• Eye Care reimbursement
• Colleague, Client, Land and Property Management referral and reward schemes
• Professional Subscriptions
• Training Courses

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

Being part of the Churchill Retirement Group, we are proud of our heritage and only last year, won significant awards in our Customer Service delivery and were ranked in the Sunday Times Top 10 ‘Best Places to Work’.

We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

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