Senior Service Centre Technician

JR United Kingdom; Brierley Hill; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading manufacturer is looking for a Senior Service Centre Technician in Brierley Hill, UK. This senior role supports operations in the Service Centre and involves using electrical engineering skills to troubleshoot and solve complex control issues. Candidates should have strong background in industrial controls and a willingness to travel for customer support. The position offers a clear progression path to a managerial role.

Benefits

Company vehicle

Laptop & phone

Medical insurance

Opportunity for global travel

Qualifications

• Strong experience in industrial electrical engineering and control systems.
• Experience with plastics manufacturing environments preferred.
• Willingness to travel for customer support.

Responsibilities

• Lead day-to-day Service Centre operations.
• Provide senior-level technical support for control systems.
• Troubleshoot complex issues in customer projects.

Skills

Industrial electrical engineering

Control systems

Ladder Logic

Customer service orientation

Problem-solving skills

Hands-on approach

Tools

AutoCAD Electrical

PLC platforms (Siemens, Allen Bradley)

HMI/SCADA configuration

Job description

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Job Views:

4

Posted:

04.08.2025

Expiry Date:

18.09.2025

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Job Description:

Job Overview:Our client, a leading manufacturer of high-performance plastic and rubber extrusion lines are looking for a Senior Service Centre Technician to join their team.

• Company vehicle
• Laptop & phone
• Medical insurance
• Opportunity for global travel

Remit:

• As a Senior Service Centre Technician you will play a key leadership role in the UK Service Center operations. This is a senior-level position with a clear progression path to become Service Centre Manager.
• This opportunity is ideal for an experienced technician or engineer with controls experience, leadership ambition and a hands-on bias towards solving complex technical challenges. The successful candidate will contribute to both operational performance and technical innovation across the customer base and product lines, with regular involvement in real-world commissions, diagnostics and system upgrades.

Responsibilities:

• Lead day-to-day Service Centre operations, ensuring efficient and responsive customer service.
• Provide senior-level technical support for legacy and modern control systems, including Gloucester Engineering equipment and other heritage brands.
• Troubleshoot and resolve complex control and electrical issues for customer projects.
• Lead in the specification and implementation of PLCs, HMIs, and automation technologies for system upgrades, retrofits, and overhauls.
• Support the transition from analogue to digital control platforms.
• Contribute to the design and development of new automation and control solutions for extrusion and plastic processing machinery.
• Modify standard control panels and electrical systems to meet customer-specific requirements.
• Deliver expert advice and processing support to customers, both remotely and on-site.
• Produce and maintain electrical CAD drawings for current and future projects.
• Coordinate with internal sales and production teams to ensure timely, high-quality service delivery.
• Promote aftermarket offerings, including spare parts, upgrades, and service agreements.
• Conduct customer visits for commissioning, diagnostics, and technical support.

Experience Requirements:

• Strong experience in industrial electrical engineering and control systems.
• Background in plastics manufacturing environments such as Pipe & Profile, Blown Film, Cast Film, Extrusion Coating, or Foam.
• Proficiency in Ladder Logic, IEC 61131 programming, and HMI/SCADA configuration (e.g., WinCC, Wonderware, Proface, Red Lion).
• Familiarity with PLC platforms such as Siemens, Allen Bradley, and Proface.
• Knowledge of networking protocols, including Ethernet/IP and ProfiNet.
• Excellent problem-solving skills and a proactive, hands-on bias toward practical fieldwork and technical delivery.
• Confident communicator with strong customer service orientation.
• Willingness to travel for customer support and commissioning (UK and International).
• Competence with electrical CAD tools (e.g., AutoCAD Electrical).

Key Words: Service Technician, Controls & Automation Engineer,Controls Engineer, Automation Engineer, Service Engineer, Field Service Engineer, Installation Engineer, Maintenance Engineer, Electrical Engineer, Multi-Skilled Maintenance, Robots Plastics, Ancillaries, Materials Handling, Automation, injection moulding, PLC programming

FOOTER

Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.

For all UK job positions work seekers must be eligible to work and live in the UK

Technical Engineering & Manufacturing Recruitment Specialist Plastics, Packaging & Precision Engineering

Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable.

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