Senior Service Architect

mecs communications; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Principal Service Architect to lead the design of innovative managed services across various technologies. This role blends deep technical expertise with commercial insight, ensuring scalable service offerings that meet market needs. You will act as a strategic bridge between engineering and sales, driving service development and supporting key client engagements. This position offers a unique opportunity to influence service models and engage with C-level clients, all while working in a collaborative environment that fosters professional growth and knowledge sharing.

Qualifications

• 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
• Deep understanding of managed services models and hybrid/cloud environments.

Responsibilities

• Design and define managed services for UC, AV/VC, and digital signage.
• Lead client workshops, audits, and transformation roadmaps.

Skills

UC Expertise

AV/VC Knowledge

Digital Signage

ITIL Framework

Consulting Skills

Education

Degree in Engineering

Certifications: ITIL, CTS, Microsoft 365, Cisco

Tools

Microsoft Teams

Zoom

Cisco

Crestron

Appspace

Utelogy

Job description

Senior Service Architect

Type: Permanent

Location: Hampshire + Remote

Salary: £70-90k + Benefits

Overview:

We're seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage.

This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings.

Acting as a strategic bridge between engineering, delivery, and sales, you'll drive service development, support key client engagements, and influence internal roadmaps.

Key Responsibilities:

1. Service Design & Strategy

• Design and define managed services for UC, AV/VC, and digital signage.
• Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
• Ensure alignment with ITIL and operational best practices.

Commercial & Client Engagement

• Support sales with solution design, proposals, and financial models.
• Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
• Present strategies to stakeholders, including C-level clients.

Consulting & Delivery

• Lead client workshops, audits, and transformation roadmaps.
• Collaborate across product, delivery, and engineering teams to ensure successful implementation.
• Mentor internal teams and contribute to enablement and knowledge sharing.

Skills & Experience Required:

• Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
• Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
• 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
• Proven consulting experience and ability to influence technical and business stakeholders.

Preferred Qualifications:

• Degree in Engineering, Networking, or related field.
• Certifications: ITIL, CTS, Microsoft 365, Cisco.
• Experience supporting global clients and services.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd, providing permanent & contract recruitment services as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please visit our website at mecscomms.co.uk.