Senior Service Advisor SEAT & CUPRA Leicester

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to enhance customer experiences at their Leicester location. This role is pivotal in managing customer relationships, ensuring service excellence, and supporting team performance. As the first point of contact, you will engage with customers, manage their expectations, and contribute to a positive and efficient service environment. With a focus on professional development, this position offers the chance to advance your career while being part of a diverse and supportive team. If you are passionate about customer service and thrive in a dynamic setting, this opportunity is for you.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase schemes

Qualifications

• Previous Service Advisor experience essential.
• Passionate about delivering excellent customer experiences.

Responsibilities

• Manage customer relationships from booking to greeting on arrival.
• Support and train new team members.

Skills

Customer Service

Attention to Detail

Organizational Skills

CRM Systems

Job description

Job Description

Job title: Senior Service Advisor SEAT & CUPRA Leicester

Job reference: REQ10229

Date posted: 18/09/2024

Location: SEAT Leicester

Salary: Competitive Basic Salary Including an OTE

Hours: Full-time, including Saturday mornings on a rota basis

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and purchase schemes

Bonus Schemes: OTE and bonus scheme, details discussed at interview

About Marshall Motor Group

One of the UK’s largest car dealer groups, representing 23 major manufacturers across 141 dealerships nationwide. Part of the Constellation Automotive Group, offering extensive career opportunities.

The Role

As a Senior Service Advisor, you will be the key contact between customers and the workshop, based front of house in the showroom. Your role includes ensuring excellent customer service and supporting the team to meet KPIs and targets. The onboarding process includes an induction, shadowing, and buddy support.

Candidate Requirements

• Previous Service Advisor experience essential
• Seeking to advance your career in service advising
• Passionate about delivering excellent customer experiences
• Ability to work to deadlines and manage customer expectations
• Strong attention to detail and organizational skills
• Supportive of complex customer issues with professionalism
• Tech-savvy, experience with CRM systems preferred

Key Responsibilities

• Manage customer relationships from booking to greeting on arrival
• Support and train new team members
• Ensure team performance and KPI achievement
• Enhance the customer journey proactively
• Support customer decision-making as a knowledgeable advocate
• Accurate administration of customer data
• Assist customers with future requirements
• Contribute to team efforts in delivering outstanding service and retention

If interested, apply online. Our recruitment team will contact you. We promote equal opportunity and value diversity in our workforce.