Senior Service Advisor | Premium Car Brand, Bonus Eligible

Marshall Motor Group; Milton Keynes; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Discounts on servicing and purchases

Exclusive perks platform

Referral bonuses

Job summary

Marshall Volkswagen Milton Keynes is seeking a Senior Service Advisor to join its aftersales team. You will be the crucial link between customers and the workshop, ensuring smooth, satisfying service journeys and excellent communication throughout the process.

The role offers a basic salary of £34,797 with bonus potential, 25 days of annual leave plus bank holidays, life assurance and a pension scheme, and exclusive staff perks. 45 hours per week, including Saturday mornings on a rota.

Qualifications

• Experience as a Service Advisor in an automotive dealership.
• Customer-focused with strong communication and problem-solving skills.
• Ability to manage a high workload and maintain accuracy in admin tasks.
• Proven track record of delivering excellent customer service.

Responsibilities

• Nurture customer relationships from booking to service completion.
• Support and train new team members in the Service department.
• Handle complex customer issues with professionalism and escalation as needed.
• Complete administration accurately to ensure a smooth Marshall journey.

Skills

Customer service

Communication skills

Team player

Job description

Marshall Volkswagen Milton Keynes is seeking a Senior Service Advisor to join its aftersales team. You will be the crucial link between customers and the workshop, ensuring smooth, satisfying service journeys and excellent communication throughout the process.

The role offers a basic salary of £34,797 with bonus potential, 25 days of annual leave plus bank holidays, life assurance and a pension scheme, and exclusive staff perks. 45 hours per week, including Saturday mornings on a rota.