Senior Service Advisor - Audi

Lookers; Guildford; On-site; GBP 38,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen engagierten Senior Service Advisor, der Teil eines dynamischen Aftersales-Teams wird. In dieser Rolle sind Sie für die Buchung von Dienstleistungen, die Kundenberatung und die Koordination mit Technikern verantwortlich. Sie profitieren von kontinuierlichen Schulungen und Entwicklungsmöglichkeiten, während Sie in einem freundlichen Umfeld arbeiten, das auf Kundenservice und Teamarbeit setzt. Wenn Sie eine Leidenschaft für Autos und einen hervorragenden Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Benefits

Erweiterte Urlaubsansprüche

Zugang zu einem Autoschema

Krankheitsversicherung nach 2 Jahren

Lebensversicherung

Smart Health - 24/7 Unterstützung

Erweiterte bezahlte Elternzeit

Firmenwagen für einige Rollen

Steuerlich vorteilhaftes Autoschema

Qualifications

• Energie und Leidenschaft für Kundenservice sind unerlässlich.
• Erfahrung in einer ähnlichen Rolle ist von Vorteil.

Responsibilities

• Buchung von MOTs, Services und Reparaturen für Kunden.
• Beratung der Kunden über Garantieabdeckungen und Upselling.

Skills

Kundenservice

Kommunikationsfähigkeiten

Technisches Verständnis

Teamarbeit

Education

Erfahrung in der Automobilindustrie

Tools

Kerridge/ADP

Job description

OTE

Overview

Guildford Audi

8am - 5:30pm Monday to Friday. Saturday on Rota 8-1

OTE of £38,000

Lookers Guildford Audi is recruiting for a dedicated Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, and our enthusiastic and friendly Aftersales Manager, Greg Hewlett.

As a Senior Service Advisor at Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from one of the best in Greg. This is a truly exciting opportunity with potential for progression within Lookers! Guildford Audi was a Top 5 Audi Centre in the 2024 Q Power scorecard.

Responsibilities

• Booking MOTs, services, and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
• Maintaining accurate customer records and updating the systems when any bookings have been made

Qualifications

As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily while being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today, and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail].

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package. This includes competitive basic salaries plus:

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity, and adoption leave
• For some roles, a company car and additional earning potential through commission or bonus
• This role attracts a tax-efficient car scheme (ACCS) – a definite benefit to drive a nice new Audi car, insured and maintained.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving licence check.