Senior Service Advisor

Lookers; Worcester; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Enhanced family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health GP services

Dental insurance

Critical illness cover

MyView PayNow

Travel insurance

Discounted gym memberships

Job summary

Lookers Worcester Mercedes-Benz is seeking a Senior Service Advisor to join the Aftersales Team on site in Worcester. You will manage bookings, advise on warranties, and upsell parts while coordinating with the Aftersales team to schedule work and maintain customer communication.

The role offers opportunities for training, progression and a structured pay scale with benefits as described in the core and financial wellbeing packages.

Qualifications

• Experience in automotive aftersales preferred.
• Excellent communication skills with customers and colleagues.
• Ability to upsell parts and services to customers.

Responsibilities

• Book MOTs, services and repairs for customers.
• Advise customers on warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments based on workload.
• Handle high-volume customer calls and online bookings.
• Inform customers of turnaround times and maintain clear communication.
• Keep accurate customer records and update bookings in the system.

Skills

Customer service

Communication skills

MOT booking

Upselling

Team collaboration

Education

Experience in automotive aftersales

Tools

Kerridge

ADP

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, full-time

Hours: 42 Hours weekly (Between hours Monday to Friday 8am to 6pm and Saturday mornings on rota basis)

Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum

Worcester Mercedes-Benz is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Senior Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Senior Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.