Senior Service Advisor

Octane Recruitment Ltd; Nottingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A family-run automotive business in Nottingham is seeking a Senior Service Advisor who is passionate about customer service and eager to grow. Responsibilities include providing professional contact for customers, clearly explaining vehicle inspections, and identifying upsell opportunities. This role offers a competitive salary between £30,000 and £32,000 with OTE of £37,000, as well as a great benefits package.

Benefits

Great benefits package

Opportunities for growth

Career advancement

Qualifications

• Passion for delivering high-quality service.
• Skilled and dedicated in customer service and cars.
• Eager to grow within the company.

Responsibilities

• Provide professional contact for customers via phone and email.
• Explain inspection reports and required repairs clearly.
• Identify opportunities to upsell additional services.

Skills

Customer service

Communication

Sales

Job description

Vacancy: Senior Service Advisor

Location: Nottingham, East Midlands

Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00

Salary: Basic: £30,000 to £32,000 OTE £37,000

Are you interested in working for a long-standing family-run business based in Nottingham? They believe in nurturing talent and helping you progress into the best version of yourself, as you are the backbone of the operation and are committed to helping you realize your full potential.

The ideal candidate will have a passion for delivering high-quality service in the Nottingham area. This company offers a great benefits package and opportunities for growth and advancement. If you are a skilled and dedicated Senior Service Advisor / Supervisor who is passionate about customer service and cars, committed to delivering high-quality work, and eager to grow within this company, this is the place for you!

Key Responsibilities:

Customer Service & Communication:

• Provide a professional and friendly point of contact for customers via phone and email.
• Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed.
• Gain customer approval for repair work, advising on costs and timescales in a transparent manner.
• Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.

Operational & Administrative Support:

• Assist autocentres by accurately pricing work and sourcing necessary parts in a timely manner.
• Ensure smooth workflow coordination by managing incoming work requests efficiently.
• Communicate effectively with suppliers to order parts, and support workshop productivity.
• Work closely with autocentres to complete key administrative tasks and improve service processes.
• Ensure adherence to company policies and industry standards, completing all required training.

Sales & Business Growth:

• Identify opportunities to upsell additional services where appropriate, providing value to customers.
• Work proactively to maximise sales and service bookings through effective customer engagement.
• Support promotional campaigns by informing customers about offers and relevant services.

General Duties & Compliance:

• Maintain an organised and efficient approach to workload management in a fast-paced environment.
• Ensure compliance with company procedures, including health and safety regulations.
• Accurately update customer records and job statuses within the company system.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Assist in training new team members and supporting ongoing staff development.

All applications will be treated with the utmost confidentiality.

MDLOJ
Octane Ref: 27737
Consultant: Danielle

Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM, and related industries. We recruit across the UK for various roles including Vehicle Technician, Mechanic, Technician, MOT Tester, and many others. We cover sectors such as Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, and more.