Senior Service Advisor

Pybus Recruitment Ltd; Newton Bewley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious automotive retailer is seeking a Senior Service Advisor for their Stockton-on-Tees dealership. The successful candidate will lead a team, schedule service work, and provide customer advisories. This full-time position offers competitive salary and additional benefits including tailored training and holiday perks.

Benefits

Birthday off as an extra holiday

Paid day off for charity volunteering

High Street Discounts

Tailored training opportunities

Qualifications

• At least 2 years experience as a Service Advisor in a car dealership.
• Full and valid driving licence.
• Awesome organisation/admin skills.

Responsibilities

• Lead a small team of Service Advisors.
• Provide estimates, book and schedule service/repair work.
• Advise on a recommended course of action.

Skills

Customer Service

Sales

Organisation

Upselling

IT Literacy

Tools

Pinnacle

Job description

Stockton-on-Tees, United Kingdom | Posted on 09/07/2025

• Salary £30,472 + uncapped bonus and commission - OTE £37,000-£40,000
• City Stockton-on-Tees
• Province Stockton-on-Tees
• Country United Kingdom
• Postal Code TS18

Job Description

Job Title: Senior Service Advisor - Prestigious Car Brand

Location: Stockton-on-Tees, TS18 3RB

Full Time and Permanent

Monday to Friday – 8.00am-6.00pm (1 hour lunch)

Role will involve working Saturday mornings on a rota basiswhich is currently 1 in 6 but Saturday working is paid as overtime.

Our client is a well-established automotive retailerrepresenting prestigious car Brands across the country

They are now actively looking to recruit for a Senior ServiceAdvisor for their premium and luxury car dealership in Stockton-on-Tees.

To be a Senior Service Advisor, it is essential that youhold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• You willbe leading a small team of Service Advisors within the dealership
  
• You’llbe providing estimates, booking and scheduling service/repair work for ourclients customers
  
• Youwill advise a recommended course of action and accurately invoice for workcarried out
  
• Youwill keep our customers fully informed of all available extras,accessories and value products, maximising the opportunity to up sell
  

What do you need to succeed as a Senior Service Advisor?

• Backgroundin customer service, sales and a keen interest in the automotive industry
  
• PreviousSenior Service / service advisor experience with a car dealership
  
• Awesomeorganisation/admin skills and experience using computer systems
  
• Upsellingexperience as well as being comfortable in fast-paced environment
  
• Theability to maintain customer service levels whilst meeting KPI’s anddeadlines
  
• ITLiterate, our client use ‘Pinnacle’ systems / software, so familiaritywith Pinnacle would be preferable
  

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of yourchoice

· High Street Discounts

· Tailored training and endless career growth opportunities

Please only apply for this role if you have at least 2 yearsexperience as a Service Advisor in a car dealership and a full and valid driving licence.

To apply for this role please submit your full and up todate CV to Jonathan at Pybus Recruitment on email: [e-mail] or call 0191 8237799

Requirements

What do you need to succeed as a Senior Service Advisor?

• Backgroundin customer service, sales and a keen interest in the automotive industry
  
• PreviousSenior Service / service advisor experience with a car dealership
  
• Awesomeorganisation/admin skills and experience using computer systems
  
• Upsellingexperience as well as being comfortable in fast-paced environment
  
• Theability to maintain customer service levels whilst meeting KPI’s anddeadlines
  
• ITLiterate, our client use ‘Pinnacle’ systems / software, so familiaritywith Pinnacle would be preferable
  
• Full and valid driving licence

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of yourchoice

· High Street Discounts

· Tailored training and endless career growth opportunities