Senior Service Advisor

Pybus Recruitment Ltd; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive recruiter is seeking a Senior Service Advisor for a premium car dealership in Stockton-on-Tees. The ideal candidate will have at least 2 years of experience in a similar role and a full UK driving licence. Responsibilities include leading a team, scheduling services, and providing exceptional customer service. The role offers opportunities for career growth and additional perks such as volunteering time off and discounts.

Benefits

Birthday off as an extra holiday

Paid volunteering day

High Street Discounts

Tailored training and career growth opportunities

Qualifications

• At least 2 years experience as a Service Advisor in a car dealership.
• Full and valid driving licence.
• Experience in a fast-paced environment.

Responsibilities

• Lead a small team of Service Advisors within the dealership.
• Provide estimates, book and schedule service/repair work.
• Advise recommended courses of action and invoice accurately.
• Inform customers of available extras and accessories.

Skills

Customer service background

Sales experience

Organization and admin skills

Upselling experience

Ability to meet KPIs

Tools

Pinnacle systems

Job description

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Job Title: Senior Service Advisor - Prestigious Car Brand

Location: Stockton-on-Tees, TS18 3RB

Full Time and Permanent

Monday to Friday – 8.00am-6.00pm (1 hour lunch)

Role will involve working Saturday mornings on a rota basis which is currently 1 in 6 but Saturday working is paid as overtime.

Our client is a well-established automotive retailer representing prestigious car Brands across the country

They are now actively looking to recruit for a Senior Service Advisor for their premium and luxury car dealership in Stockton-on-Tees.

To be a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• You will be leading a small team of Service Advisors within the dealership
  
• You’ll be providing estimates, booking and scheduling service/repair work for our clients customers
  
• You will advise a recommended course of action and accurately invoice for work carried out
  
• You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell
  

What do you need to succeed as a Senior Service Advisor?

• Background in customer service, sales and a keen interest in the automotive industry
  
• Previous Senior Service / service advisor experience with a car dealership
  
• Awesome organisation/admin skills and experience using computer systems
  
• Upselling experience as well as being comfortable in fast-paced environment
  
• The ability to maintain customer service levels whilst meeting KPI’s and deadlines
  
• IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be preferable
  

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of your choice

· High Street Discounts

· Tailored training and endless career growth opportunities

Please only apply for this role if you have at least 2 years experience as a Service Advisor in a car dealership and a full and valid driving licence.

To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment on email: [emailprotected] or call 0191 8237799

Requirements

What do you need to succeed as a Senior Service Advisor?

• Background in customer service, sales and a keen interest in the automotive industry
  
• Previous Senior Service / service advisor experience with a car dealership
  
• Awesome organisation/admin skills and experience using computer systems
  
• Upselling experience as well as being comfortable in fast-paced environment
  
• The ability to maintain customer service levels whilst meeting KPI’s and deadlines
  
• IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be preferable
  
• Full and valid driving licence

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of your choice

· High Street Discounts

· Tailored training and endless career growth opportunities