Senior Service Advisor

Evans Halshaw; Hurworth-on-Tees; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Pension scheme

Life assurance

Exclusive car discounts

Job summary

Evans Halshaw, Darlington Ford, is seeking a Senior Service Advisor to deliver outstanding customer care and drive service excellence. A strong background in customer service, upselling, and admin accuracy will help you manage bookings, invoicing, and customer communications.

You will support the aftersales team, coach peers, and deputise for the Service Leader as required. A full manual UK driving licence is essential.

Qualifications

• Previous / current Service Advisor experience in the motor industry.
• Excellent organisation and admin skills; experience using computer systems.
• Upselling experience; comfortable in a fast-paced environment.
• Full manual UK driving licence.

Responsibilities

• Provide estimates, book and schedule service/repair work.
• Advise on a recommended course of action and invoice for work carried out.
• Inform customers of available extras, accessories and value products.
• Act as main point of contact and support customers, handling complaints.
• Collaborate with aftersales team to ensure a seamless customer experience.
• Deputise for the Service Leader.

Skills

Customer service

Upselling

Organisation/admin

Communication

Tools

Computer systems

Job description

Senior Service Advisor

Evans Halshaw

Darlington, Ford

Competitive salary and bonus with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet we don’t mind!

As a Senior Service Advisor, it is essential that you hold a full manual UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

• Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• Able to maintain customer service levels whilst meeting KPI’s and deadlines

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.