Senior Service Advisor

Jago Consultants; Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A franchised car dealership is seeking a Service Advisor or Senior Service Advisor to deliver high levels of customer satisfaction and facilitate vehicle drop-offs. Candidates must have current experience in this role, a valid driving licence, and ideally previous exposure to prestige brands. This position offers long-term career progression in a dynamic team environment.

Qualifications

• Current experience as a car dealership Service Advisor or above is mandatory.
• Preferable experience with a prestige brand.
• Valid driving licence required.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers to identify their needs.
• Progress and update customers throughout the day.
• Discuss and upsell additional work as needed.
• Deliver outstanding customer satisfaction.

Skills

Customer handling skills

Positive attitude

Sales skills

Job description

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Our client is a franchised car dealership, looking to recruit a Service Advisor or Senior Service Advisorto join their team.

Working as part of team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

Service Advisor Role:
– Manage all service telephone and Walk-in enquires
– Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
– Progress and update the customer throughout the day
– Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
– Carry out inspections where necessary prior to handover to customer
– Deliver outstanding customer satisfaction

About You:
– MUST have current experience as a car dealership Service Advisor, or above
– Preferably with a prestige brand experience
– Must possess excellent customer handling skills
– Positive, customer focused attitude and approach to your work
– Must have a valid driving licence