Senior Service Advisor

Renault Retail Group (UK) Ltd.; Bristol; On-site; GBP 32,000; Full time

Job summary

A leading automotive retailer in Bristol is seeking a Senior Service Advisor to provide exceptional customer service. Responsibilities include managing vehicle bookings, ensuring customer satisfaction, and mentoring staff. Ideal candidates will have previous experience in a similar role, strong communication skills, and a clean UK driving license. The role offers a salary of £31,200 plus a 20% bonus, annual leave, and various benefits.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme

Discounted gym membership

Learning and development opportunities

Qualifications

• Previous experience in a Senior Service Advisor role is essential.
• Ability to build rapport with customers.
• Good mechanical awareness and understanding of cars and parts.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Managing customer satisfaction through service processes.
• Mentoring colleagues to maintain booking capacity.

Skills

Strong communication skills

Customer experience delivery

Organisational skills

Ability to upsell

Customer service experience

Assertiveness

Tools

CDK Drive

Kerridge

SAF

Job description

Overview

Senior Service Advisor
Location: Bristol BS4 3QB
Salary: £31,200 pa plus 20% bonus
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
Contract Type: Permanent, Full-time

Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Senior Customer Service Advisor who is highly organised and efficient to join our friendly team.

What you’ll be doing

• Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload
• Managing the customer through the entire service and repair process ensuring that all customers are completely satisfied
• Overseeing and organising the booking in process of the service department in an efficient and courteous manner
• Mentoring and assisting colleagues to ensure maximum workshop booking capacity is maintained to ensure targets are achieved, and to continuously maintain the highest levels of customer satisfaction

What we’re looking for

• Previous experience in a Senior Service Advisor role
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

What you’ll bring

• Extensive customer service experience
• Confident dealing with people
• Assertive and able to handle difficult situations
• Resilient
• Communication skills
• Organised and efficient
• Good mechanical awareness and understanding of cars and parts
• An understanding of warranty requirements
• Computer literate including Microsoft Office

Why join us?

• Basic salary of £31,200 plus 20% bonus
• 25 days annual leave plus Bank Holidays
• Pension scheme and family-friendly policies
• Discounted gym membership to support your wellbeing
• Learning and development opportunities
• Clear pathways to progress your career

At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.

Interested? Apply now!