Senior Service Advisor

Lookers Motor Group Limited; Belfast; On-site; GBP 28,000 - 34,000; Full time

Job summary

A well-established automotive retailer in Belfast is seeking an experienced Senior Service Advisor to join their Aftersales Team. You will handle customer bookings, provide exceptional service, and enhance the customer journey. Previous automotive experience is beneficial, along with strong communication skills. This role offers competitive pay and opportunities for progression.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

Flexible life assurance options

Discounted gym memberships

Travel insurance

Exclusive retail discounts

Qualifications

• Experience in a similar role within the automotive industry.
• Ability to work independently and use initiative.
• Passion for customer service and cars.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Managing high volume customer interactions daily.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service experience

Team player

Tools

Kerridge / ADP

Job description

OTE

Overview

Charles Hurst Toyota Belfast

Contract Type: Permanent, full-time

Basic salary: £28,000 + Bonus up to £6,000

Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Charles Hurst Toyota Belfast is recruiting for an experienced and dedicated Senior Service Advisor / Executive to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst's first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Noel, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Senior Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Charles Hurst!

Responsibilities

• Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
• Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
• Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
• Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop, providing updates and addressing any concerns.
• Maintaining accurate customer records and updating systems when bookings have been made, ensuring smooth follow-up and continued customer engagement.

As an aftersales executive at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to build rapport easily whilst explaining technical information clearly. Previous experience using Kerridge / ADP would be advantageous, as well as knowledge of other essential dealer systems.

You should be a great team player but also able to work independently using your initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

About us: We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognizing the valuable contributions each person makes. We invest in a comprehensive rewards and benefits package designed to support your career, wellbeing, and personal life.

Core Benefits:

• Competitive salaries with structured pay scales and progression opportunities
• Generous annual leave that increases with service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers for vision care
• Smart Health – 24/7 GP access for mental and physical wellbeing
• Dental insurance for routine and unexpected treatments
• Critical illness cover for peace of mind

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with tools to manage your finances
• Free Will writing services
• Flexible life assurance options and partner plans

Leisure & Lifestyle:

• Discounted gym memberships
• Travel insurance
• Home and technology vouchers
• Exclusive retail and lifestyle discounts via bYond card

We are dedicated to providing manufacturer-specific training and career development opportunities. We value our team and celebrate success at all levels.

We are an equal opportunities employer, committed to a discrimination-free, inclusive work environment that empowers our staff to reach their full potential.

If your application is successful, relevant employment checks will be conducted, including employment verification, address, credit history, criminal record check, and driving license check if applicable. All offers are subject to a 6-month probation period.