Senior Service Advisor

Perfect Placement; Arnold; On-site; GBP 32,000 - 38,000; Full time

Job summary

An automotive recruitment agency is seeking a Senior Service Advisor in Arnold. The role involves managing customer communications, liaising with contractors, and ensuring excellent customer service. The ideal candidate will have a background in a Service Advisor role and strong communication skills. Salary is around £30,000, with OTE up to £35,000 including bonuses.

Benefits

Company pension scheme

Discounts on servicing

Free on-site parking

Career progression opportunities

Supportive inclusive work culture

Qualifications

• Working experience within a Service Advisor role is essential.
• Full UK Driving Licence is required.
• Ability to manage a busy environment effectively.

Responsibilities

• Communicate with customers about service and repair work.
• Liaise with contractors and manage parts ordering.
• Produce job cards and update customer records.
• Prepare invoices and advise on repair costs.

Skills

Customer Focused

Excellent communicator

Experience in Service Advisor role

Ability to upsell

Familiarity with Motor Dealership Database Software

Job description

Overview

We are currently advertising on behalf of an Automotive centre who are currently recruiting for a Senior Service Advisor, to assist in their busy Service Department in the Nottingham area.

Our Motor Trade Client is seeking a Senior Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Basic salary circa £30,000
• OTE up to £35,000 with bonuses
• Company pension scheme
• Discounts on servicing, MOT\'s and repairs
• Free on-site parking
• Referral scheme and long service awards
• Company social events
• Supportive inclusive work culture
• No Sunday or Bank Holiday work
• Career progression opportunities

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software
• A Full UK Driving Licence.
• Managing to cope convincingly in a full-time environment.

Duties of role

• Professionally communicate with customers about Service and Repair work required on their Vehicle
• Liaising with contractors, managing parts orderings and updates.
• Conduct accurate price work and source parts for multiple Autocentre locations.
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

Apply

To apply for this Senior Service Advisor position, please forward your CV to Aedan Oliver quoting the job reference number or call our office for a chat about this position.

For your hard work, our client is offering a salary of up to £30,000 with OTE of circa £35,000.

Perfect Placement are the UK\'s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

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