Senior Service Administrator

NHS; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading NHS organization is seeking a Senior Service Administrator in London to deliver efficient administrative support to clinical teams. The role requires excellent communication and organizational skills to ensure timely dissemination of information and effective management of client records. Candidates should be passionate about providing exceptional customer service and have relevant experience in a clinical environment.

Qualifications

• Experience working in a clinical team or similar is essential.
• Intermediate level experience in Office 365, especially Excel.
• Passionate about providing exceptional customer service.

Responsibilities

• Provide comprehensive administrative service to the LEO Community and OASIS Teams.
• Manage client records and log referrals as they arrive.
• Support junior Administrator and perform reception duties.

Skills

Communication

Team Working

Organisation

Customer Service

Reliability

Education

Good standard of general education including English and Maths

Tools

Office 365

Job description

Go back South London and Maudsley NHS Foundation Trust

Senior Service Administrator

The closing date is 07 July 2025

The post holder will provide a comprehensive, efficient, and effective administrative service to the LEO Community and OASIS Teams. Excellent communication with team members will be required to they are freed up concentrate on clinical duties.

Essentially the post holder must have excellent communication and team working skills to ensure that colleagues and clients are kept abreast of necessary information in a timely manner.

Main duties of the job

• Format and send out letters
• Keep client records current at all times
• Pull KPI data, share and work on to ensure records are current
• Log referrals and respond t referrals as they arrive.
• Cover reception for breaks and in times of colleague absence
• Minute Meetings
• Order stationery and clinical supplies
• Support junior Administrator
• Manage petty cash and issue of fare reimbursements
• Carry out H&S Induction with new staff

Our ideal Administrator will have some experience working in a clinical team or similar, be passionate about providing exceptional customer service, have excellent communication, organisational and administration skills. Experienced to at least intermediate office 365 level in excel and demonstrate brilliant time keeping and reliability. They should be able to ensure all mandatory training is carried out and take responsibility for their development.

About us

South London and Maudsley NHS Foundation Trust provide the widest range of NHS mental health services in the UK as well as substance misuse services for Marcpeople who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training and the Community teams across the Trust.

The Trust employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.

Job responsibilities

Senior Service Administrator

• Format and send out letters
• Keep client records current at all times
• Pull KPI data, share and work on to ensure records are current
• Log referrals and respond t referrals as they arrive.
• Cover reception for breaks and in times of colleague absence
• Minute Meetings
• Order stationery and clinical supplies
• Support junior Administrator
• Manage petty cash and issue of fare reimbursements
• Carry out H&S Induction with new staff

Our ideal Administrator will have some experience working in a clinical team or similar, be passionate about providing exceptional customer service, have excellent communication, organisational and administration skills. Experienced to at least intermediate office 365 level in excel and demonstrate brilliant time keeping and reliability. They should be able to ensure all mandatory training is carried out and take responsibility for their development.

Person Specification

Test also

• Good standard of general education including English and Maths
• Tact/diplomacy
• Developing and implementing administrative systems
• Diary management
• Minute taking
• Awareness the Data Protection Act 2018
• Equality and diversity
• Experience of working with mental health patients or in NHS environment
• An understanding of Electronic Patient Journey System
• Experience of working in NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£31,944 to £34,937 a yearper annum inclusive of HCAS pro rata