Senior Second Line Support Technician

CTX Group; Towcester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading motorsport company in Towcester is looking for a Senior Second Line Support Technician to manage IT operations. The role involves troubleshooting and supporting both office and trackside environments. Candidates should have at least 3 years of IT support experience and strong skills in Microsoft technologies. This position offers a full-time contract with some travel requirements.

Qualifications

• Minimum 3 years' experience in IT support, ideally in a service delivery capacity.
• Strong technical knowledge of Microsoft technologies and virtualization platforms.
• Confident communicator with excellent customer service skills.

Responsibilities

• Oversee IT operations and support office-based and trackside teams.
• Troubleshoot hardware, software, and network issues.
• Conduct routine system checks and security audits.

Skills

IT support experience

Microsoft Server expertise

Active Directory knowledge

Networking skills

Problem-solving abilities

Customer service skills

Tools

V-Sphere

Hyper-V

Microsoft Endpoint

JIRA

SonicWall

Job description

Overview

Job Title: Senior Second Line Support Technician – Motorsport Industry

Location: Towcester, Northamptonshire

Type: Full-time | On-site with some travel

Travel: Occasional UK and international travel required

Driving Licence: Full UK driver's licence and valid passport essential

What You'll Be Doing

You\'ll play a key role in the day-to-day running of our IT operations and infrastructure, supporting both office-based teams and our fast-paced trackside environments. Responsibilities include:

• Overseeing IT operations and contributing to software development support
• Troubleshooting hardware, software, and network issues (on-site & remote)
• Building, configuring, and deploying laptops and desktops
• Conducting routine system checks, backups, and security audits
• Delivering IT inductions and managing onboarding/offboarding processes
• Maintaining asset registers and performing annual audits
• Managing mobile devices, print solutions, and telephony systems
• Monitoring system alerts and responding to incidents
• Maintaining and updating internal knowledge bases
• Collaborating with remote and on-site teams and key stakeholders
• Supporting and managing international remote IT setups at events

What We're Looking For

Essential Skills & Experience

• Minimum 3 years' experience in IT support, ideally in a service delivery capacity
• Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender
• Experience with virtualization platforms (ideally V-Sphere and Hyper-V)
• Solid networking skills (switching, routing, VLANs)
• Confident communicator with excellent customer service skills
• Self-starter with strong problem-solving and analytical abilities
• Able to adapt quickly to a dynamic, high-pressure environment

Desirable Extras

• Experience with antivirus tools like Microsoft Endpoint and Huntress
• Catia 3DX administration
• Familiarity with JIRA and Confluence
• AV over IP (video distribution) experience
• Cisco networking knowledge
• SonicWall firewall management
• Project management capabilities

Additional Requirements

• Based at our Towcester headquarters, with occasional travel to local satellite offices
• Willingness and ability to travel internationally on an occasional basis

Why Work With Us?

You\'ll be joining a world-class motorsport company where performance, precision, and innovation are part of daily life. If you\'re looking to take your IT career to the next level in a unique and fast-paced industry, we\'d love to hear from you.