Senior Search Performance Business Analyst New Remote - United States

Algolia; London; Remote; GBP 136,000 - 173,000; Full time

Job summary

A leading company is seeking a Senior Search Performance Business Analyst to enhance customer outcomes through optimized search solutions. The role involves analyzing data, collaborating with teams, and delivering insights to improve search performance and business results.

Qualifications

• 7+ years' experience as a data/business analyst in ecommerce.
• Experience with search relevance and ranking optimization.

Responsibilities

• Analyze 1st and 3rd party analytics for search performance.
• Deliver ROI analyses for customers to inform business cases.

Skills

Analytic Skills

Business Acumen

Communication

Problem-Solving

Tools

Google Analytics

Adobe Analytics

Job description

Senior Search Performance Business Analyst

Remote - United States

At Algolia, we are passionate about our customers and about improving their business outcomes with optimized search solutions.

We are seeking an experienced Senior Search Performance Analyst to join our Professional Services Org in the Business Strategy and Optimization Services team.

The team collaborates with customers throughout their journey with Algolia from pre-sales to post-sales and renewal. It serves as trusted advisors who understand customers' business challenges, configure the right solutions, and optimize for search performance indicators (i.e., CTR, CVR) and ultimately business results (i.e., AOV, CLV, revenue).

YOUR ROLE WILL CONSIST OF:

1. Analyzing 1st party and 3rd party analytics and A/B test data to make judgements about search & discovery performance including query spectrum coverage (i.e., head vs long-tail), result-set relevance, and ranking efficiency.
2. Working with large customers to improve AI feature adoption, expansion, and renewal rates through the application of search performance data assessments.
3. Tying this performance data to business outcomes and telling a clear and compelling story, tailored to each customer’s maturity level on their search & discovery journey.
4. Delivering ROI analyses for prospective and existing customers to inform business cases for AI feature adoption, contract renewal decisions, and engineering resource allocation.
5. Analyzing and optimizing core ranking and AI feature configuration.
6. Identifying and advising customers on areas to focus their efforts to maximize the benefits of Algolia’s AI Search platform.
7. Developing and sharing thought leadership with colleagues in our Pre-sales and Customer Success teams.

YOU MIGHT BE A FIT IF YOU HAVE:

• 7+ years' experience working in ecommerce as a data/business analyst.
• 5+ years' experience collaborating with cross-functional teams such as sales, customer success managers, solution engineers & architects, data scientists, product managers, partners, and customers.
• 2+ years' experience with search relevance and ranking optimization.
• Extensive experience with Google Analytics or Adobe Analytics in an ecommerce context.
• Experience running A/B tests and analyzing their results.
• Strong analytic skills working with structured and unstructured datasets.
• Experience performing root cause analysis on internal and external data to answer business questions and identify opportunities for improvement.
• Strong business acumen and the ability to communicate concepts clearly to both technical and non-technical stakeholders.
• Growth mindset with a drive to learn, take ownership, and foster continuous improvement.

NICE TO HAVE:

• Experience with recommender systems and ranking measurement metrics (e.g., nDCG, mAP, MMR, F1).
• Experience evaluating machine learning models, especially vector search LLMs and SLMs.

Note: If you're unsure about meeting all qualifications, we encourage you to apply. We value diverse backgrounds and unconventional paths, believing your unique experiences bring valuable perspectives.

OUR VALUES:

• GRIT: Problem-solving and perseverance in a dynamic environment.
• TRUST: Willingness to trust colleagues and take ownership.
• CANDOR: Ability to give and receive constructive feedback.
• CARE: Genuine concern for team members, clients, and decisions.
• HUMILITY: Willingness to learn from others and set ego aside.

Algolia is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, military status, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.

The salary range for this role in the US is $136,000 - $173,000 USD, depending on experience and location.

Our flexible workplace strategy emphasizes impact and contribution over location. We support fully remote and hybrid work options within the US, respecting role-specific requirements.

About Algolia: We power over 17,000 businesses with our AI Search solutions, handling more than 30 billion search requests weekly. We are committed to innovation, diversity, and building a collaborative, inclusive environment.