Senior Salesforce Techno /Functional Analyst -Manchester

Capgemini; Manchester; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Disability Confident Employer

Great Place to Work Wellbeing 2024

Learning for life training

Job summary

Capgemini in Manchester is seeking a Senior Salesforce Techno/Functional Analyst to oversee planning, execution and delivery of complex Salesforce programmes in the banking sector. The role requires hands-on Salesforce mastery and delivery leadership in a hybrid setup blending office, client sites and home working.

You will partner with Product Owners, Architects and delivery teams to shape change programmes, translate business needs into tech requirements, and drive outcomes aligned with

Qualifications

• 10+ years of hands-on Salesforce experience across CRM platforms and complex enterprise implementations.
• Strong banking and financial services domain experience with regulatory understanding.
• Proven expertise in Salesforce Financial Services Cloud (FSC), Data Cloud and Agentforce capabilities.
• Demonstrable experience leading major workstreams within large-scale Salesforce transformation programmes.
• Able to take end-to-end ownership of complex business areas from discovery to delivery.
• Strong ability to translate complex business needs into clear technology requirements and user stories.
• Confident in challenging senior stakeholders and driving decisions in Agile delivery environments.
• Experienced collaborating across Product, Architecture, Engineering, Data, Integration and Testing teams.
• Able to identify cross-programme dependencies, risks and gaps and drive resolution.

Responsibilities

• Own business analysis outcomes across multi-team, multi-vendor environments to drive delivery.
• Act as trusted advisor to senior stakeholders, partnering with Product Owners, Architects, Engineers and Change Leads.
• Lead transformation programmes leveraging AI automation and modern delivery tools to improve speed, quality and decision making.

Skills

Salesforce

CRM platforms

Banking domain

Data Cloud

Agentforce capabilities

Delivery leadership

Agile delivery

Stakeholder management

End-to-end ownership

Job description

Job Title: Senior Salesforce Techno /Functional Analyst

Location: Manchester, UK

About the Job you are considering

We are seeking experienced Salesforce Techno /Functional Analyst with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

For Salesforce Techno /Functional Analyst where you will play a pivotal role in shaping complex Salesforce led change programmes while acting as a consultative force multiplier for delivery teams. In addition to owning business analysis outcomes across multi team multi vendor environments this role is expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools improving speed quality and decision making across the change lifecycle. You will operate as a trusted advisor to senior stakeholders partnering with Product Owners Architects Engineers and Change Leads to drive outcomes that are strategically aligned operationally sound and execution ready.

Your Skills

• 10+ years of hands‑on Salesforce experience, with deep expertise across CRM platforms and complex enterprise implementations.
• Strong banking and financial services domain experience, with an understanding of the regulatory and control environment.
• Proven expertise in Salesforce Financial Services Cloud (FSC), Data Cloud and a strong understanding of Agentforce capabilities.
• Demonstrable experience leading major workstreams within large‑scale Salesforce transformation programmes — not simply participating as a BA.
• Able to take end‑to‑end ownership of complex business areas, from discovery and requirements through to technology delivery and business outcomes.
• Strong ability to translate complex business needs and colleague journeys into clear technology requirements, features and actionable user stories.
• Confident challenging senior stakeholders, driving decisions, resolving ambiguity and removing blockers that impact engineering delivery.
• Experienced working across Product, Business, Architecture, Engineering, Data, Integration and Testing teams within Agile delivery models.
• Able to identify cross‑programme dependencies, risks and gaps early and proactively drive them through to resolution.
• A senior, delivery‑focused leader who can operate independently, provide direction to other BAs and materially improve the pace and quality of programme delivery.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.

Make It Real (what does it mean for you)

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free‑thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.