Senior Salesforce Project Manager

NCC Group; Manchester; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible Working

25 days holiday

Medicash & Critical Illness Scheme

Pension, Life Assurance & Share Save

Cycle Scheme

Job summary

NCC Group in Manchester is seeking a Senior Salesforce Project Manager to lead end-to-end Salesforce-focused commercial transformation within Sales & Marketing Transformation. You will drive redesign of commercial processes, ensuring integrated workflows and trusted data across Salesforce, Workday, and Kantata.

You will own the integrated delivery plan, manage the client-SI relationship, and govern scope, milestones, and benefits realisation.

Qualifications

• Experience leading Salesforce-enabled transformation in live environments.
• Client-side leadership of multi-workstream Salesforce programmes with a Systems Integrator.
• Experience leading business-led technology programmes, lead-to-cash transformation, process improvement and operating-model change.
• Strong programme planning, governance, RAID, dependency management and reporting skills.
• Experience leading cross-functional business and technology teams, managing external partners and influencing in a matrix environment.
• Experience managing budgets, resources, change control and benefits realisation.

Responsibilities

• Lead end-to-end Salesforce-focused commercial transformation programme, from business process redesign and prioritisation through delivery, adoption, benefits realisation and closure.
• Own the integrated programme delivery plan covering scope, deliverables, milestones, resources, costs, dependencies and critical paths across prioritised Salesforce enhancements.
• Act as the client-side delivery lead for the Systems Integrator (SI), owning the integrated client/SI plan and managing the SOW.
• Manage programme risks, assumptions, issues and dependencies with clear ownership and mitigation.
• Coordinate testing, data quality validation, user acceptance testing and defect resolution with clear ownership and sign-off.
• Coordinate communications, training and process changes to optimise Salesforce usage and readiness for enhancements and BAU handover.
• Track benefits realisation and lessons learned at programme closure.

Skills

Salesforce delivery

Transformation delivery

Stakeholder management

Program governance

Budget management

Cross-functional leadership

Job description

Senior Salesforce Project Manager

Department: Cyber Services and Capabilities

Employment Type: Fixed Term Contract

Location: GBR Manchester Hardman Boulevard

Description

Contract Length: 2 year FTC

The Senior Transformation Project Manager leads the end-to-end delivery of the Salesforce focused commercial transformation programme within the Sales & Marketing Transformation pillar. The role drives business-led redesign and simplification of agreed commercial processes, enabled primarily through Salesforce and its interfaces with Workday and Kantata, adopting industry-standard processes by default and replacing fragmented processes and manual workarounds with integrated workflows, trusted data and intelligent automation, including AI-enabled capabilities where agreed in scope, to deliver measurable cost efficiency and growth outcomes.

Reporting to the Associate Director, Transformation, the role owns the integrated delivery plan and leads business, technology and Systems Integrator delivery against agreed scope, milestones, resources, risks, dependencies, costs and benefits. The role’s primary accountability is Salesforce-focused delivery, including dependencies and interfaces with related workstreams. The role leads requirements clarification and process redesign with business analysts, process owners and technical specialists, ensuring business decisions enable timely delivery, with technical design, configuration and development owned by the relevant specialists.

Key Responsibilities

• Lead the end-to-end Salesforce-focused commercial transformation programme, from business process redesign and prioritisation through delivery, adoption, benefits realisation and closure.


• Own the integrated programme delivery plan covering scope, deliverables, milestones, resources, costs, dependencies and critical paths across prioritised Salesforce enhancements, process improvements, integration changes, data quality, testing and business readiness.


• Act as the client-side delivery lead for the Systems Integrator (SI), owning the integrated client/SI plan and holding the SI accountable for delivery against the Statement of Work (SOW). Manage milestone and deliverable acceptance, change requests and associated commercial impacts within agreed delegated authority, ensuring business design decisions remain client-owned.


• Manage programme risks, assumptions, issues and dependencies, ensuring clear ownership, mitigation and timely escalation.


• Lead requirements clarification and business process redesign with business analysts, process owners and Salesforce specialists, assessing current usage, identifying underutilised capabilities and process gaps, and prioritising improvements against business value. Adopt industry-standard processes by default and enable timely client-owned business design decisions, with technical design, configuration and development owned by the relevant specialists.


• Ensure business requirements and acceptance criteria are validated and traceable through delivery; coordinate testing of enhancements and affected integrations, data quality validation, user acceptance testing and defect resolution with clear ownership and business sign-off.


• Coordinate communications, training and process changes to increase effective and consistent use of Salesforce; manage readiness for enhancement releases, post-release support and handover to business-as-usual owners and support teams, minimising disruption to existing operations.


• Agree baseline measures, success criteria and named business benefit owners with stakeholders. Track agreed commercial outcomes, cost efficiency, reduced manual processing and automation benefits alongside platform utilisation, user adoption, data quality and process effectiveness, and ensure benefits realisation and lessons learned are captured at programme closure.

Skills, Knowledge & Expertise

• Experience leading Salesforce-enabled transformation, including implementation and optimisation in live environments, improving commercial processes, utilisation, adoption and business value through delivery and BAU handover.


• Client-side leadership of multi-workstream Salesforce programmes with a Systems Integrator, managing SOWs, milestones, deliverable acceptance and change requests.


• Experience leading business-led technology programmes, lead-to-cash transformation, process improvement and operating-model change.


• Strong programme planning, governance, RAID, dependency management and reporting skills.


• Experience leading cross-functional business and technology teams, managing external partners and influencing in a matrix environment.


• Experience managing budgets, resources, change control and benefits realisation, accountable for financial and business outcomes.


• Ability to facilitate workshops, assess usage and processes, clarify requirements and prioritise improvements. Working knowledge of Salesforce configuration, integrations, data quality, testing, releases and adoption; hands-on configuration or development is not required.

Job Benefits

• Flexible Working: Balance your work and personal life with our flexible working options.


• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.


• Medicash & Critical Illness Scheme


• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.


• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.


• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.


• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.


• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.


• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.