Senior Salesforce Platform Lead (Hybrid)

Ofgem; Cardiff, Glasgow, Greater London; Hybrid; GBP 57,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Civil Service Pension

30 days annual leave

Job summary

Ofgem is seeking a Principal Developer (Salesforce) to lead the technical strategy and operational management of its Salesforce environment. You will oversee development and administration teams, ensure high-quality delivery and provide technical assurance across the platform.

This senior role requires deep Salesforce expertise, strong leadership and the ability to influence across complex delivery environments, with hybrid working options and UK locations in Cardiff, Glasgow or London.

Qualifications

• Extensive experience managing and delivering complex Salesforce environments at enterprise scale.
• Proven experience leading both Salesforce development and administration teams.
• Strong knowledge of Salesforce architecture, integration, performance optimisation and governance.
• Experience managing suppliers and systems integrators, ensuring quality and accountability.
• Ability to engage and influence senior stakeholders across technical and business domains.

Responsibilities

• Defining and leading the technical strategy for Salesforce application development and administration across the organisation.
• Overseeing the performance, stability and optimisation of Salesforce platforms, ensuring services meet enterprise standards for reliability, security and scalability.
• Leading development and administration teams, setting standards, building capability and driving continuous improvement.
• Providing technical assurance for configurations, integrations, release processes and automation pipelines.
• Managing supplier and systems integrator performance, ensuring delivery aligns with contractual, technical and quality expectations.
• Engaging with senior stakeholders to align Salesforce services with business needs and strategic priorities.
• Driving continuous improvement through optimisation of platform capabilities, processes and tooling.
• Leading on architectural decisions and long‑term platform evolution, ensuring alignment with enterprise architecture.
• Overseeing service management processes, including incident, problem and change management.

Skills

Salesforce development

Salesforce administration

Leadership

Stakeholder engagement

Technical strategy

Tools

Salesforce Platform

Integrations

Job description

Ofgem is seeking a Principal Developer (Salesforce) to lead the technical strategy and operational management of its Salesforce environment. You will oversee development and administration teams, ensure high-quality delivery and provide technical assurance across the platform.

This senior role requires deep Salesforce expertise, strong leadership and the ability to influence across complex delivery environments, with hybrid working options and UK locations in Cardiff, Glasgow or London.