Senior Salesforce Engineer

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Zappi is a fast-growing consumer insights platform helping Fortune 500 companies deeply understand their customers. Our platform allows customers to pre-test new ideas and creative content before launch. From new products, media campaigns, names, logos, packaging or flavours, Zappi allows companies to kill bad ideas and improve on good ones. Customers can analyse their insights across their organisation and see their performance relative to the rest of their market. We bring together top expertise in data science and visualisation, UX and engineering to create a platform that allows non-expert users to make high-stakes decisions easily and confidently. Our working culture is incredibly important to us and our team - our retention is industry-leading.

The Role

We're looking for an experienced Salesforce Engineer to join our dedicated Salesforce development team. You'll work closely with our Lead Salesforce Engineer, partnering with Revenue Operations, Sales, Product, and Engineering to navigate complexity, make great decisions, and deliver impactful solutions.

Right now, we're focused on modernising and improving our Salesforce infrastructure, and you'll play a key role in shaping how it evolves and integrates with our platform. You'll bring deep technical expertise, a problem-solving mindset, and a willingness to work through ambiguity.

This role is more than just writing code - it's about helping the team move forward, ensuring we build scalable solutions, and making Salesforce a true enabler for the business. You'll also contribute to architectural decisions, drive technical improvements, and help foster a high-trust, high-performance culture within the team.

What You'll Do

• Design & Build Solutions: Develop high-quality, scalable Salesforce solutions that enhance our sales customer journey and internal operations.
• Contribute to Architecture & Modernisation: Play a key role in shaping and evolving our Salesforce architecture to improve performance, maintainability, and integration with the wider Zappi platform.
• Collaborate Across Teams: Work closely with our Lead Salesforce Engineer, Salesforce Admins, Product, Engineering, and Business Stakeholders to translate requirements into practical solutions.
• Optimise & Automate: Identify areas where Salesforce can drive process improvements, automation, and efficiency gains across Sales, Customer Success, and other business functions.
• Ensure Quality & Performance: Write clean, maintainable, and well-documented code, conduct thorough testing, and help establish best practices in version control, release management, and system security.
• Solve Problems & Handle Uncertainty: Navigate evolving business requirements, provide creative solutions, and manage ambiguity effectively.
• Stay Current & Share Knowledge: Keep up with Salesforce best practices, new features, and evolving technologies, while sharing insights with your team.

What to Expect

• A unique opportunity to modernise and improve our Salesforce architecture - You'll work on designing and refining our Salesforce architecture, ensuring it integrates effectively with our broader platform.
• A collaborative and high-trust environment - We align on business challenges, but trust teams to solve them in the best possible way, giving you the ownership to make a real impact.
• A fast iteration & experimentation environment - where you'll practice continuous delivery, embrace bold ideas, and treat failure as a learning opportunity.
• A culture of ownership - You'll have autonomy in your work, with the ability to influence key technical decisions and improve how Salesforce supports Zappi's business.
• Work with a truly distributed team - Our teams are based in Cape Town, London, and the US, and you'll have the opportunity to travel to these hubs to collaborate in person, participate in key workshops, and accelerate decisions. We believe in the power of face-to-face interactions to build relationships and drive meaningful impact.

What We Are Looking For

• Experienced Salesforce Engineer - You have a deep understanding of Salesforce architecture, development, and best practices, including Flow, Apex, SOQL, Lightning Web Components, and security considerations.
• Delivery-Focused - You prioritise execution, ensuring work is high-quality, reliable, and aligned with business needs.
• Proactive & Engaged - You take initiative, seek out improvements, and actively contribute to discussions and problem-solving.
• Strong Communicator - You can translate technical concepts to non-technical stakeholders and work effectively across teams.
• Comfortable with Uncertainty - You can work with evolving requirements and navigate ambiguity without getting stuck.
• Team-Oriented - You know how to add value as a senior engineer, collaborate with peers, and uphold high engineering standards.
• Hybrid Role - We trust you to work in the way that suits you best, but we also see huge value in face-to-face collaboration. While there are no mandated office days, we expect you to spend meaningful time in the office, to build relationships, immerse yourself in the team, and set yourself up for success.

Benefits

• Salary range per annum £70,000 - £90,000 depending on experience. Salaries are benchmarked annually.
• Unlimited holidays - we want well-rested and motivated teams so encourage people to take plenty of time off. We don't cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
• Three company-paid mental health days of rest every year (these are pre-scheduled, so the entire company can take the same days off regularly to reset).
• Private medical healthcare cover.
• Group risk, life & disability contributions.
• Flexible working arrangements, including remote (unless otherwise specified).
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others.
• Support setting up your home office, if appropriate (chair + desk, etc).
• Wellbeing benefits such as free yoga and access to trained therapists / counsellors.
• Tailored personal development through training allowances, coaching, mentorship and career frameworks.

Why join us?

We've been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk's Media for our engaging and inclusive workplace culture. We're committed to both people and the planet.

Our belief in inclusion means we're building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.

Earning B Corp certification assures us we're on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you - about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!

Zappi Company Culture Highlights

• Winner of Comparably's Award for Best Company for Women 2022.
• Winner of Comparably's Award for Best Company Work-Life Balance 2022.
• Winner of Comparably's Award for Best Company Compensation 2022.
• Winner of Comparably's Award for Best Company for Women 2022.
• Winner of Comparably's Award for Best Company for Diversity 2022.
• Winner of Comparably's Award for Best Company Culture 2022.
• Winner of Comparably's Award for Best CEO 2022.
• Winner of Comparably's Award for Best Happiness 2022.
• Winner of Newsweek's Top 100 Most Loved Workplaces in the UK 2022.

Check out what our current employees have to say about us on Comparably.

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We maintain a constant dialogue with our teams and wider communities about how we can become a more inclusive place to work.