Senior Salesforce Administrator (Custom Metadata)

Assistance Dogs; Cambridge; Hybrid; GBP 30,000 - 41,000; Full time

Job summary

Alzheimer’s Research UK in Cambridge is seeking a Salesforce Developer to extend and maintain our organisation-wide CRM. You will carry out no-code/low-code developments across Sales Cloud, Service Cloud and the Non-Profit Success Pack, and work with Clarity Data Transform and CDT integrations.

You will support the Data Operations team, ensure tests and imports are robust, keep Confluence documentation up to date and build solid relationships with end users and external partners.

Qualifications

• Good knowledge of Salesforce and data model (Sales Cloud, Service Cloud, NPSP).
• Experience configuring a CRM in a complex organisation (automations, fields, page layouts).
• Experience gathering requirements and documenting designs with end users.

Responsibilities

• Carry out no-code developments in Salesforce (Sales Cloud, Service Cloud, Non-Profit Success Pack) including new fields, formula fields, validation rules, Flows.
• Act as the 2nd line support for CDT related issues raised by the Data Operations Team.
• Assist in test-led-development of integrations in Copado Robotics and CDT, ensuring requirements are clearly defined and each import is thoroughly tested and documented.
• Maintain import processes built in CDT to ensure any issues or recurring exception are assessed and fixes applied, including regression testing in Copado Robotics.
• Ensuring that Salesforce developments are effectively documented in Confluence and that the documentation remains up to date.
• Build and maintain good working relationships with all end user teams and, when necessary, external partners.
• Participate and contribute to regular Scrum Ceremonies associated with the Salesforce Development Team’s fortnightly sprints, including sprint planning, reviews, and retrospectives.
• Meet, discuss and constructively challenge end user teams on Salesforce development requests to reach the right solution, and help embed Salesforce and Data best practices.
• Work with the Salesforce Business Analyst and Integration Manager to ensure that developments are correctly documented, deployed and communicated.
• Work with the Salesforce Technical Product Owner to ensure Salesforce is updated as part of the Salesforce release cycle and other notifications, raising and tracking relevant cases when required.

Skills

Salesforce

No-code/Low-code

Agile Scrum

Stakeholder communication

CDT Clarity Data Transform

Confluence

Copado Robotics testing

Tools

CDT (Clarity Data Transform)

Copado Robotics

Confluence

Job description

We have ambitious plans to be raising £120m by 2033 and a core part of delivering this will be through transforming our supporter experience capabilities. We currently use Salesforce as our organisation-wide CRM platform, and we are now embarking on a project to implement Marketing Cloud and Data 360. This role will sit within the team responsible for the continual development of Salesforce to meet the evolving needs of the organisation.

This role will be responsible for consulting with internal users and considerately developing Salesforce using no code/low code methods. This role will also have a responsibility for the development and maintenance of Custom Metadata processes [AS1] around Clarity Data Transform (CDT), an app managed by Giveclarity, and successfully combining that with Copado Robotics Testing. The commitment to test-driven development and maintenance of data imports into Core is fundamental to the functioning of Salesforce at ARUK.

ARUK currently has over 70 files/systems/platforms that are integrated into Salesforce and we use a combination of Matillion (an ETL Tool) and CDT to transform and load this data. ARUK uses Copado Robotics to regression test these processes. You will also support the Data Operations team, who run the import routines, and assist with resolving any exceptions.

Key Responsibilities:

• Carry out no-code developments in the Salesforce platform (Sales Cloud, Service Cloud, Non-Profit Success Pack). This includes new fields, formula fields, validation rules, Flows etc.
• Act as the 2nd line support for CDT related issues raised by the Data Operations Team.
• Assist in test-led-development of integrations in Copado Robotics and CDT, ensuring requirements are clearly defined and each import is thoroughly tested and documented.
• Maintain import processes built in CDT to ensure any issues or recurring exception are assessed and fixes applied, including regression testing in Copado Robotics.
• Ensuring that Salesforce developments are effectively documented in Confluence and that the documentation remains up to date.
• Build and maintain good working relationships with all end user teams and, when necessary, external partners.
• Participate and contribute to regular Scrum Ceremonies associated with the Salesforce Development Team’s fortnightly sprints, including sprint planning, reviews, and retrospectives.
• Meet, discuss and constructively challenge end user teams on Salesforce development requests to reach the right solution, and help embed Salesforce and Data best practices.
• Work with the Salesforce Business Analyst and Integration Manager to ensure that developments are correctly documented, deployed and communicated.
• Work with the Salesforce Technical Product Owner to ensure Salesforce is updated as part of the Salesforce release cycle and other notifications, raising and tracking relevant cases when required.

Knowledge, skills and experience needed:

• Good knowledge and understanding of Salesforce and the Salesforce data model, specifically Sales Cloud, Service Cloud and the Non-Profit Success Pack.
• Knowledge or willingness to learn about Salesforce Custom Metadata and Clarity Data Transform
• Experience of configuring a CRM in a complex organisation (eg. automations, fields, page layouts).
• Experience of working with end users to define and document business requirements and provide solution designs.
• Understanding of working in a scrum/agile environment in fortnightly sprints.
• Good stakeholder management skills, with an ability to build relationships, trust and respect at all levels. Able to communicate complex technical information clearly to audiences with different levels of technical knowledge.
• Able to work proactively and methodically, with strong attention to detail and the ability to diagnose and resolve problems effectively.
• Strong team player who can work both independently and collaboratively with internal stakeholders.Excellent planning and organisational skills, with an ability to work to deadlines and input into reprioritisation when required.
• Knowledge of the charity sector.
• Proficient in use of Microsoft Office products.
• Demonstrates enthusiasm for continued personal/professional development.
• Demonstrates self-awareness by recognising the limits of their knowledge, seeking clarification when required, and using effective written and verbal communication to explore issues, understand user needs, and identify appropriate solutions.
• Demonstrates curiosity in relation to people, systems and processes.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.

Our Office:

Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary

Circa £35,500 per annum, plus benefits

The closing date for applications is the 18th October 2026.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality.

About Alzheimer’s Research UK

Alzheimer’s Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.