Senior Salesforce Administrator

ALZHEIMER'S RESEARCH UK

Great Abington

Hybrid

GBP 32,000 - 40,000

Full time

8 days ago

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Job summary

Alzheimer's Research UK is seeking a Salesforce Developer to join our Cambridge-based team and help transform our supporter experience using no-code/low-code tools across Sales Cloud, Service Cloud and the Non-Profit Success Pack.

You will work with CDT and data transforms, Matillion integration workflows, and Copado Robotics regression tests, ensuring robust data handling and well-documented deployments within a Scrum framework.

Qualifications

Good knowledge of Salesforce data model: Sales Cloud, Service Cloud, NPSP.
Experience configuring CRM in a complex organisation with automations.
Ability to gather and document business requirements with end users.
Experience in Agile environments and fortnightly sprints.
Strong stakeholder management and clear communication.
Documentation in Confluence.

Responsibilities

No-code developments in Salesforce: fields, validations, formulas, Flows.
2nd line support for CDT issues for Data Operations.
Test-led development of Copado Robotics/CDT integrations.
Maintain CDT import processes and regression tests in Copado Robotics.
Document Salesforce developments in Confluence and keep up to date.
Build relationships with end users and external partners.
Participate in Scrum ceremonies for fortnightly sprints.
Discuss and challenge end user requests to reach optimal solutions.
Coordinate with BA and Integration Manager for deployments.
Work with Product Owner to align releases and notifications.

Skills

Salesforce knowledge

CDT knowledge

CRM configuration

Requirements gathering

Agile/Scrum

Stakeholder management

Attention to detail

Team collaboration

Planning & organization

Nonprofit sector knowledge

Microsoft Office

Professional development

Communication skills

Curiosity about people and systems

Tools

Salesforce

Copado Robotics

Matillion

CDT

Job description

Innovation

We are creative and fearless in our work.

Accountability

We take ownership of our work and lead from the front.

Teamwork

We collaborate widely and build supportive environments.

SalaryCirca £35,500 per annum

Contract typePermanent

LocationGreat Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

The Vacancy

We have ambitious plans to be raising £120m by 2033 and a core part of delivering this will be through transforming our supporter experience capabilities. We currently use Salesforce as our organisation-wide CRM platform, and we are now embarking on a project to implement Marketing Cloud and Data 360. This role will sit within the team responsible for the continual development of Salesforce to meet the evolving needs of the organisation.

This role will be responsible for consulting with internal users and considerately developing Salesforce using no code/low code methods. This role will also have a responsibility for the development and maintenance of Custom Metadata processes around Clarity Data Transform (CDT), an app managed by Giveclarity, and successfully combining that with Copado Robotics Testing. The commitment to test-driven development and maintenance of data imports into Core is fundamental to the functioning of Salesforce at ARUK.

ARUK currently has over 70 files/systems/platforms that are integrated into Salesforce and we use a combination of Matillion (an ETL Tool) and CDT to transform and load this data. ARUK uses Copado Robotics to regression test these processes. You will also support the Data Operations team, who run the import routines, and assist with resolving any exceptions that arise, to ensure they can complete these tasks.

MAIN DUTIES & RESPONSIBILITIES

Carry out no-code developments in the Salesforce platform (Sales Cloud, Service Cloud, Non-Profit Success Pack). This includes new fields, formula fields, validation rules, Flows etc.
Act as the 2nd line support for CDT related issues raised by the Data Operations Team.
Assist in test-led-development of integrations in Copado Robotics and CDT, ensuring requirements are clearly defined and each import is thoroughly tested and documented.
Maintain import processes built in CDT to ensure any issues or recurring exception are assessed and fixes applied, including regression testing in Copado Robotics.
Ensuring that Salesforce developments are effectively documented in Confluence and that the documentation remains up to date.
Build and maintain good working relationships with all end user teams and, when necessary, external partners.
Participate and contribute to regular Scrum Ceremonies associated with the Salesforce Development Team’s fortnightly sprints, including sprint planning, reviews, and retrospectives.
Meet, discuss and constructively challenge end user teams on Salesforce development requests to reach the right solution, and help embed Salesforce and Data best practices.
Work with the Salesforce Business Analyst and Integration Manager to ensure that developments are correctly documented, deployed and communicated.
Work with the Salesforce Technical Product Owner to ensure Salesforce is updated as part of the Salesforce release cycle and other notifications, raising and tracking relevant cases when required.

WHAT WE ARE LOOKING FOR

Good knowledge and understanding of Salesforce and the Salesforce data model, specifically Sales Cloud, Service Cloud and the Non-Profit Success Pack.
Knowledge or willingness to learn about Salesforce Custom Metadata and Clarity Data Transform
Experience of configuring a CRM in a complex organisation (eg. automations, fields, page layouts).
Experience of working with end users to define and document business requirements and provide solution designs.
Understanding of working in a scrum/agile environment in fortnightly sprints.
Good stakeholder management skills, with an ability to build relationships, trust and respect at all levels. Able to communicate complex technical information clearly to audiences with different levels of technical knowledge.
Able to work proactively and methodically, with strong attention to detail and the ability to diagnose and resolve problems effectively.
Strong team player who can work both independently and collaboratively with internal stakeholders.
Excellent planning and organisational skills, with an ability to work to deadlines and input into reprioritisation when required.
Knowledge of the charity sector.
Proficient in use of Microsoft Office products.
Demonstrates enthusiasm for continued personal/professional development.
Demonstrates self-awareness by recognising the limits of their knowledge, seeking clarification when required, and using effective written and verbal communication to explore issues, understand user needs, and identify appropriate solutions
Demonstrates curiosity in relation to people, systems and processes.

The closing date for applications is the 18th October 2026

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

Benefit 1
Benefit 2
Benefit 3
Benefit 4

The Values

Innovation

We are creative and fearless in our work.

Accountability

We take ownership of our work and lead from the front.

Teamwork

We collaborate widely and build supportive environments.

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.

The Benefits

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.