Senior Salesforce Administrator

Lipton Media; London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading media recruitment agency in London is seeking an experienced Senior Salesforce Administrator to manage and optimise their Salesforce system. This role offers an exciting opportunity to lead strategic developments and improvements, providing hands-on support and guidance. The ideal candidate will have extensive Salesforce knowledge and a proven track record in system enhancements. The role features a hybrid work model, with three days in the office and two days remote.

Benefits

Competitive salary

Fantastic benefits

Leadership opportunity

Qualifications

• Certified Salesforce Administrator with extensive hands-on experience.
• Good knowledge of Salesforce reporting.
• Demonstrable experience in driving system improvements.

Responsibilities

• Manage the smooth operation of the Salesforce system.
• Resolve support cases and manage the case queue.
• Establish best practices in data architecture and documentation.

Skills

Salesforce expertise

Process automation tools

Data protection knowledge

User documentation experience

Stakeholder management

Education

Degree or equivalent

Tools

Salesforce

PowerBi

Job description

Overview

Senior Salesforce Administrator

Salary: £60,000-£65,000 per annum

Contract Type: Permanent

Hybrid Working: (3 days in office, 2 days WFH)

Expert Salesforce Administrator required - exciting opportunity to own and develop the long-term strategy for our client's use of Salesforce enabling optimisation and ensuring seamless integration with other platforms.

Our client, a highly respected, membership association is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform.

In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system.

You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments.

Key Responsibilities

• Manage the smooth and effective running of the Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system.
• Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to external support.
• Gain a deep understanding of their complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations.
• Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product changes.
• Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases.
• Establish and enforce best practices in data architecture, naming conventions, and documentation.

Profile Required

• Certified Salesforce Administrator with extensive hands-on experience
• Ideally educated to degree level or equivalent
• Extensive knowledge of Salesforce.
• Understanding of process automation tools, such as Process Builder and Flows.
• Good knowledge of Salesforce reporting.
• Knowledge of GDPR/Data Protection Act 2018.
• Experience of writing or maintaining user documentation.
• Demonstrable experience in driving system improvements and strategic developments.
• Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy.
• Experience in managing external vendor / suppliers or consultants, including performance management.

Additional Info

• Fantastic opportunity to lead Salesforce strategy and development for a leading membership association.
• High-impact role where your expertise will directly influence business performance and support the organisation's mission. Leadership role as the sole expert in Salesforce within the organisation
• Fantastic benefits

L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses.

We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.