Senior Sales Specialist, Amazon Connect

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View more categories | View less categories | Sector: Sales and Business Development | Role: Senior Executive | Contract Type: Permanent | Hours: Full Time

DESCRIPTION

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?

The AWS Specialist Team is composed of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, thereby strengthening the product roadmap.

Our team excels when a customer is thinking big and requires specialized experience to innovate for their business.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector.

Join AWS' Amazon Connect Specialist team as a Senior Sales Specialist!

Key job responsibilities

1. Accelerate customer adoption by defining and implementing tech domain-specific GTM strategies within your assigned accounts and technology domain, leveraging AWS Sales and our partner ecosystem.
2. Ideate with Lines of Business and C-suite leaders, building trust through your deep technical expertise, and follow through to solve their most compelling business problems.
3. Act as the front line within your accounts for all specialist customer engagement in your tech domain.
4. Create and articulate compelling value propositions that address specific customer needs.
5. Build and innovate: Co-develop GTM motions on new product launches and collaborate with product teams on creating innovative new services.
6. Partner with the world's biggest system integrators to deliver on customer projects.

A day in the life

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage you to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning the trust of customers from successful startups to Global 500 companies.

Work/Life Balance

We value work-life harmony and strive for flexibility to support your personal and professional life, believing that supported employees achieve more.

Inclusive Team Culture

At AWS, learning and curiosity are in our nature. Our employee-led affinity groups foster inclusion and celebrate diversity through events and learning experiences.

Mentorship and Career Growth

We are committed to raising our performance bar and provide resources such as mentorship and knowledge-sharing to help you grow professionally.

About the team

The Worldwide Specialist Organization CXE (Customer Experience Engagement) team aims to position AWS as the best platform for contact center workloads, helping customers migrate and operate contact centers on AWS securely and reliably.

As an Area Specialist, you will define and execute area-specific GTM strategies for CXE services to expand adoption within customer portfolios, focusing on Amazon Connect and related services.

BASIC QUALIFICATIONS

• Relevant GTM, Sales, or Consulting expertise
• Solid Contact Center technology domain experience
• English language proficiency
• Exceptional interpersonal and communication skills, capable of engaging technical and non-technical audiences

PREFERRED QUALIFICATIONS

• Track record as a credible technology advisor to customer executives and Line of Business Leaders
• Success in negotiating complex deals with customers and partners
• Experience in a heavily matrixed sales environment with developing and executing growth initiatives
• Deep understanding of cloud technologies, including public and hybrid cloud platforms

Amazon is an equal opportunities employer. We value diversity and make decisions based on experience and skills. We prioritize your privacy and data security. For accommodations during the application process, visit this link.