Senior Sales Process Optimization Analyst

Worldpay; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Sales Process Optimisation Analyst, where you'll enhance the merchant onboarding process across EMEA & APAC. Collaborate with diverse teams to drive efficiency and improve customer experience. This role offers the chance to work with senior stakeholders and implement innovative solutions, making a significant impact in a dynamic environment. If you have a customer-first mindset and a passion for problem-solving, this is the perfect opportunity to elevate your career in a vibrant and supportive atmosphere.

Benefits

Healthcare allowance

Pension scheme

Employee Assistance Programs

Paid time off

Life and income protection insurance

Wellbeing allowance

Qualifications

• Proven experience in sales enablement and revenue-facing roles.
• Exceptional problem solving and critical thinking skills.

Responsibilities

• Drive efficiency & process enhancements for EMEA & APAC regions.
• Manage projects effectively and engage stakeholders across the organization.

Skills

Sales Enablement

Project Management

Analytical Skills

Problem Solving

Communication Skills

Education

Bachelor’s degree in Business

Tools

Salesforce

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for aSenior Sales Process Optimisation Analystto work in the Enterprise Sales Process team, to help us elevate the speed and customer experience of our merchant onboarding process.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

The Enterprise Sales Process team is a small team of 5 that reports into the VP of Transformation & Strategy, within the wider Enterprise Operations function. We are the owners of the Enterprise merchant onboarding process, collaborating with a range of stakeholders across Sales, Operations, Legal, Compliance and Marketing to identify and deliver impactful change across the process to improve speed, efficiency & customer experience.

About the role

As a Senior Sales Process Optimisation Analyst, you will be focused on our EMEA & APAC regions and accountable for driving efficiency & process enhancements for those regions. A typical day could start with representing our team on a regional pipeline call to help unblock the progress of key deals and provide expert guidance, followed by working on a project meeting to enhance our Salesforce processes for better internal process efficiency and finish with a Sales feedback call to understand where their biggest current challenges are with the process.

What you will be doing

Become an expert on our onboarding process, to be able to give clear & actionable guidance to our internal teams & enable you to identify opportunities to further enhance the process

Act as the team's point of contact & Sales Process SME for both EMEA & APAC regions

Build strong relationships with key stakeholders around the business, particularly with Commercial teams to ensure strong sales engagement, and operational teams with a large role to play in the sales process

Identify creative ways to implement the suggestions from the Sales and functional teams, and then work with the right people to put those changes into effect. For example, this role works very closely with our Salesforce developers to build improvements right into the tool that the sellers use to do their job

Build the materials and presentations used to train sellers on changes to the process or facilitate conversations across stakeholder groups

Act as an ambassador for the Sales Process organization with team members from across the organization, bringing a great attitude and a willingness to listen to suggestions

Regularly updating internal stakeholders, including more senior members of the team on progress within your projects

Work closely with the Product, Engineering & Operations team to identify technical solutions to streamline the sales process, acting as the primary mechanism to translate commercial needs and feedback into tangible system enhancements

Manage projects effectively. Create clear project plans, engage a full network of stakeholders across the organization, report on progress and leverage more junior members of the team for support

Identify and track the KPIs best used to gauge process efficiency and diagnose issues. Deliver trackable improvements to key metrics in line with strategy.

Build, maintain, and promote positive professional working relationships with senior leaders across various functions.

What you will bring

Bachelor’s degree in business or related fields

Proven experience in sales enablement, revenue-facing roles, sales training, or sales support, and a demonstrated knowledge of best practices, methodologies, and technologies in each of these areas

Measurable experience with having a positive impact on business outcomes, such as win rate, quota attainment, length of sales cycle, etc.

Exceptional problem solving and critical thinking skills: demonstrated ability to structure complex problems and propose innovative solutions

Excellent organizational skills: able to coordinate across multiple projects and stay on top of details

Proven ability as a Project Lead

Customer-first mindset to every aspect of this role

Commercially focused, with a desire to drive great outcomes for the business

Strong analytical skills; able to translate targets into tangible process improvements

Clear, proactive communicator (both written and verbal); able to listen and work well with others while being confident and assertive where required

Ability to engage with more technical concepts and indirectly manage technical delivery teams

Clearly demonstrated ability to build and leverage strong networks, both internally and externally

Added bonus if you have:

Experience of using Salesforce as a CRM

Experience at a payments company and/or in a merchant/onboarding focused role

What we offer you

Exposure to senior stakeholders from across the Enterprise organization

Opportunity to work with a huge range of stakeholders across Worldpay, opening up a variety of development opportunities

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A modern, international work environment and a dedicated and motivated team

Competitive salary & generous benefits package

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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