Senior Sales Executive

Nightcap Plc; Greater London; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Food and drink discount 50%

Life insurance 4x salary

Discount portal access

Early pay via Wagestream

Employee Assistance Program (EAP)

Job summary

Nightcap is seeking a Senior Sales Executive in London to join the Sales department. The role involves handling customer inquiries, delivering outstanding service, visiting venues, and driving proactive sales initiatives across multiple venues.

Ideal candidates have at least 1 year of sales experience in hospitality, strong communication and admin skills, and proficiency with the Access Collins Booking System.

Qualifications

• At least 1 year of sales experience, preferably in hospitality.
• Excellent written and verbal communication skills.
• Strong administration and IT skills.

Responsibilities

• Handle inquiries across multiple London venues and some regional sites.
• Respond to customer queries with high service standards.
• Manage telephone and venue diary; assist proactive sales and upselling.
• Conduct venue site visits when required and follow up on leads.
• Work to pre-booked sales targets and act as brand ambassador.

Skills

Sales experience

Customer service

Communication

Administration

IT skills

Access Collins Booking System

Tools

Access Collins Booking System

Job description

Senior Sales Executive

Holborn, London - 4 days office based and 1 day working remotely.

What's in it for you?

• £28,000 annual salary + Bonus & commission structure
• 50% discount on food and drink across all our awesome venues
• 4 x Salary life assurance to support your loved ones if the worst happens
• Deals and discounts with a wide range of businesses through our discount portal
• Early access to your pay through Wagestream
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Overview

We are looking for a Senior Sales Executive to join our Sales department. As part of an award-winning operator in the late-night bar scene, the role involves managing customer inquiries, providing excellent customer service, conducting venue site visits, and working on proactive sales initiatives. The ideal candidate should have at least 1 year of sales experience, preferably in hospitality, a strong interest in cocktail bars and nightlife, proficiency with the Access Collins Booking System, and excellent communication and administrative skills.

Responsibilities

• You will be working across multiple venues in London and sometimes regionally where resource is required
• Managing and responding to incoming customer enquiries
• Responding to customer queries with excellent customer service skills
• Telephone and venue diary management
• Work on proactive sales and upselling initiatives
• Conduct venue site visits where requiredFollow up on potential sales leads
• Work to pre-determined pre booked sales targets as set by the business
• Always act as an ambassador of the brands and Nightcap Group

Skills / Experience Required

• A strong interest in cocktail bars and nightlife
• Previous sales experience, ideally hospitality sales.
• Ideally proficient experience with Access Collins Booking System.
• Experience working in hospitality. Ideally at least one year.
• Strong administration and IT skills.
• Excellent written and verbal communication skills

About Us

Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group and a deep routed belief that everyone deserves a great night out, working here is fast paced, at times challenging, but copious amounts of fun!

At Nightcap, we thrive on creating engaging and vibrant atmospheres that leave a lasting impression. Our team are dedicated to delivering outstanding customer experiences and exceeding expectations with world-class drinks. From skilled bartenders crafting unique and delicious cocktails to talented head office teams supporting our bars with exceptional solutions to further improve our business, we all strive to curate memorable experiences for our customers.