Senior Sales & Events Co-Ordinator

The Venues Collection; Milton Keynes; On-site; GBP 25,000 - 40,000; Full time

Job description

We are looking for a Senior Sales & Events coordinator to join the team at Kents Hill Park.

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

Role expectations:

• To lead the training and development of all new team members to ensure they are achieving the company standard for performance within probation period.
• To support the Sales Office Manager daily to achieve the venue targets and provide support to the team.
• To work with the Sales Office Manager to deliver monthly financial results in line with budget through strategic planning of rates and diary optimisation using the tools available.
• To support the Sales Office Manager in the creation and completion of weekly & monthly reports/task such as forecasting & business review packs.
• To ensure all electronic enquiries are responded to within the agreed response times and to work with the E-sales coordinators to maximise conversion.
• To produce the rate strategy for M&E in accordance with the venue’s budget expectations.
• To handle reservations for bedrooms for both event and transient guests.
• To attend all mandatory and job specific training.
• To consistently supply the highest possible levels of customer care and service in the lead up and during the events process.
• To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the venue’s sales plan.
• To respond to any customer enquiry within the guidelines set by the venue.
• To exercise efficient diary management to manage the yield within the conference office.
• Develop and maintain sales information through Opera following the Company guidelines.
• To attend any communication/ operational meetings where appropriate to represent the sales department.
• To support the invoicing process, ensuring all conference bills are produced correctly and in a timely manner.
• To support the Director of Sales/Sales Manager with new business leads and supporting client events where necessary.
• To be fully engaged with the customers and build and maintain relationships with key accounts.
• To be aware of the services and facilities offered by the competitor hotels to promote your hotel to its full potential.
• To comply with all health and safety legislation and actively get involved with reporting issues and training others.
• To be fully aware of the Accident & Maintenance and Fire safety procedures for your department and the wider venue.
• To support the wider Operations Team where necessary and any reasonable ad hoc tasks requested to action by an HOD or the Hotel Manager.

What you'll receive:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare - Free annual healthcare check.
• Exclusive Benefits & Wellbeing site (Perks at Work).
• Entertainment discounts - up to 55% off cinema tickets.
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
• Travel discounts - Discounts with holiday companies such as TUI and Expedia.
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
• Meals on duty.
• Vodafone discounts.
• Pension scheme and Life Assurance.
• Employee Assistance Programme.
• 23 days + BH's and additional day off for your birthday.
• 2 days additional leave, following return from Maternity leave during first year back.
• Competitive and supportive family benefits.
• Day off for baby's first birthday.
• Holiday purchase scheme.
• On-going training & development and career pathways.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.

More about our commitments:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

Job Reference: com/1404/97327001/52732960/SU #Venues Collection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!