Senior Sales & Events Co-Ordinator

The Venues Collection; Milton Keynes; On-site; GBP 28,000; Full time

Job summary

A leading events venue in Milton Keynes is seeking a Senior Sales & Events Coordinator to support the team and ensure high standards of customer service. The role involves leading new team member training, maximizing sales, and collaborating with managers on financial results. This position offers competitive salary and comprehensive benefits, including healthcare, discounts, and holiday entitlements.

Benefits

Healthcare benefits including dental and optical

Meals on duty

Discounts on various services

Pension and Life Assurance

Employee Assistance Programme

Holiday entitlement: 23 days + Bank Holidays

Qualifications

• Experience in sales coordination, events management, or relevant field is preferred.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Lead training for new team members to ensure performance standards.
• Support Sales Office Manager in achieving targets and managing reports.
• Maximize sales opportunities and proactively respond to customer inquiries.

Skills

Customer care

Sales strategy

Team leadership

Financial reporting

Event planning

Tools

Opera

Job description

We are looking for a Senior Sales & Events Coordinator to join the team at Kents Hill Park, a beautiful venue that is part of The Venues Collection.

Salary: £28k Per Annum

Role Expectations:

• Lead the training and development of new team members to ensure performance standards are met within the probation period.
• Support the Sales Office Manager in achieving venue targets and supporting the team.
• Collaborate with the Sales Office Manager to deliver monthly financial results aligned with budgets through strategic rate setting and diary optimization.
• Assist in creating and completing weekly and monthly reports, including forecasting and business review packs.
• Respond to electronic enquiries promptly and work with E-sales coordinators to maximize conversion rates.
• Develop rate strategies for M&E in line with budget expectations.
• Handle reservations for bedrooms for both event and transient guests.
• Attend all mandatory and role-specific training sessions.
• Provide high levels of customer care and service throughout the event planning and execution process.
• Maximize sales and revenue by proactively pursuing sales opportunities and yielding business to meet the venue’s sales plan.
• Respond to customer inquiries within set guidelines.
• Manage diary efficiently to optimize conference yield.
• Maintain sales information using Opera following company guidelines.
• Participate in communication and operational meetings as a representative of the sales department.
• Support invoicing processes, ensuring conference bills are accurate and timely.
• Assist the Director of Sales/Sales Manager with new business leads and client events.
• Build and maintain relationships with key accounts.
• Stay informed about competitor services and facilities to effectively promote the venue.
• Comply with health and safety legislation, actively report issues, and participate in training.
• Be familiar with Accident & Maintenance and Fire safety procedures for your department and the wider venue.
• Support the wider Operations Team and undertake any reasonable tasks assigned by HOD or Hotel Manager.

Benefits:

• Healthcare benefits including dental, optical, and therapy treatments (up to 4 dependents)
• Annual healthcare check with Aviva Digicare
• Perks at Work wellbeing benefits
• Discounts on cinema tickets, health clubs, travel, shopping, and more
• Meals on duty
• Vodafone discounts
• Pension and Life Assurance
• Employee Assistance Programme
• Holiday entitlement: 23 days + Bank Holidays + birthday day off
• Additional leave after maternity leave
• Family benefits, holiday purchase scheme, training & development opportunities, and support for professional subscriptions

Our Commitment:

At Levy UK & Ireland, we celebrate diversity and promote inclusion, creating an environment where everyone is valued and empowered. We believe diverse teams foster innovation and creativity. We welcome candidates from all backgrounds to join us in building a supportive and equitable workplace.

Part of Compass Group UK&I, our venues feature stylish and historic event spaces across the UK. Join us to advance your career with industry-leading benefits, training, and development opportunities.