Senior Sales Consultant (After Sales)

Metropolitan Housing Trust; Alton; Hybrid; GBP 45,000; Full time

Job summary

Join a leading housing provider as a Senior Sales Consultant. You will be integral to sales processes, ensuring compliance and excellent customer experience while collaborating with various stakeholders to achieve sales targets. The role offers competitive remuneration, hybrid working, and extensive benefits including vacation and parental leave.

Benefits

28 days annual leave plus 8 bank holidays

2 volunteering days per year

Beliefs day off

Enhanced pension contributions

Life assurance cover

Health cash plan scheme

Colleague social platform

Career progression support

Employee Assistance Programme

Qualifications

• Experience in a sales and customer service environment.
• Expertise in the sales process and shared ownership legalities.
• Strong written and verbal communication skills.

Responsibilities

• Support the overall resales process and performance.
• Ensure an excellent Customer Experience culture.
• Build relationships with Financial Advisers and Solicitors.

Skills

Sales experience

Customer care

Communication skills

IT literacy

Numeracy

Job description

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The role

Senior Sales Consultant

Salary: £44,301

Location: Farringdon

As the Senior Sales Consultant you'll be a front-line representative of Metropolitan Thames Valley and have the responsibility for the delivery of the sales budget. Responsible for supporting the overall resales process and performance, with a focus on sales compliance, ensuring an excellent customer experience culture is embedded throughout the team.

Key responsibilities:

• Working with sales consultants and third-party contractors, ensuring that homes are marketed in accordance with MTVH's policies in line with eligibility, affordability and compliance requirements.
• Ensure an excellent Customer Experience culture is embedded throughout the team - making sure all customers are given a consistent quality of information about their purchase
• Building good relationships with Financial Advisers and Solicitors to support the delivery of the sales budget, attending regular reviews with the progression team to ensure those firms meet service level agreements.
• Supporting marketing with marketing reviews, with a responsibility to ensure listings are accurate, effective and compliant.
• Support external housing events and exhibitions as directed to promote the products and services offered by MTVH.
• To ensure high levels of customer and stakeholder satisfaction always.
• To carry out other duties as may be reasonably assigned by the Senior Agency Sales Manager, such duties to be compatible with the level of this job description

Experience Required for the role:

• Experience in a sales and customers service environment
• Expert Knowledge of the sales process.
• An understanding of the legal process of shared ownership and outright property sales
• Proven experience of delivering excellent customer care.
• IT and numeric literacy with strong written and verbal communication skills

For all specifics of the role please refer to the job description attached to the vacancy

Interview date:

Early June date TBC

Please note :- we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.