Senior Sales Associate, Selfridges

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Sales Associate to enhance customer relationships and drive sales in a luxurious retail environment. This role requires a dynamic individual who excels in customer service and possesses a deep understanding of product knowledge. You will be a key player in fostering client loyalty while collaborating with your team to achieve ambitious sales targets. Your contributions will help shape the customer experience and ensure operational excellence. If you are passionate about retail and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Proven experience in delivering exceptional customer service.
• Strong ability to develop and maintain client relationships.

Responsibilities

• Deliver exceptional customer service and develop long-term relationships.
• Lead by example to motivate team and achieve sales targets.

Skills

Customer Service

Client Relationship Management

Sales Techniques

Team Collaboration

Product Knowledge

Tools

CRM Tools

Job description

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Senior Sales Associate, Selfridges, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

89363b21fd21

Job Views:

46

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

How will you make an impact?

A Chloe Senior Sales Associate is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family and developing its relationship with them. A highly experienced client advisor, a reliable team player and a strong support to managers.

Key responsibilities:

A Client Relationship owner

1. Delivers exceptional Customer Service and takes pride in developing long-term relationships
2. Is aware of CRM targets and actively engages in all actions to reach them
3. Focuses on developing their portfolio of customers, utilising strategic selling techniques and applying clear client development strategies in order to upgrade high potentials and regain lost and sleeping clients
4. Consistently works with appointments to ensure retention of top clients and achieve personal sales targets
5. Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
6. Consistently captures client data and takes notes of all qualitative information

An omnichannel business partner

1. Leads by example and demonstrates role model behaviour to deliver strong business performance and customer service
2. Masters all omnichannel services available to grow sales
3. Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
4. Maintains excellent level of product knowledge and collections at all times and is able to support new starters and other stylists in the store
5. Motivates and helps the team in reaching targets for boutique and individual
6. Consistently works to over-achieve given sales, KPIs and CRM targets
7. Is aware of local trading environment and competitors’ activities

An operations excellence supporter

1. Ensures impeccable store environment, BOH and grooming at any time of the day
2. Proactively informs the Store Manager of any structural repair needed in store to ensure a luxurious environment at all time
3. Implements all guidelines related to store and BOH management and participates in inventories
4. Monitors progress of after sales processes and follows up with clients to ensure impeccable after sales service
5. Complies with established Richemont policies and standards
6. Supports the management team in specific tasks and areas of the business throughout the day and is the main point of contact for the team during management absence

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1. 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2. 2nd Stage – Interview with the Store Manager
3. 3rd Stage – Interview with the Human Resources Manager and the Retail Director
4. 4th Stage – Interview with the DRH HQ & EMEIA and the Europe Managing Director