Senior Sales Associate/Keyholder i - ce UK York (40 Hours)

COACH; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retail brand in York, UK, is seeking a Senior Sales Associate to enhance the customer experience and meet sales goals. The ideal candidate will have prior luxury retail experience, a high school diploma (college degree preferred), and a passion for fashion trends. Responsibilities include representing the brand, achieving personal sales targets, and ensuring exemplary customer service. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Previous management experience in a luxury retail service environment preferable.
• Current knowledge of fashion trends and competition in the marketplace.
• Ability to communicate effectively with customers and team (both oral and written).

Responsibilities

• Contribute to achieving store goals in sales, productivity, and service.
• Represent Coach to the consumer and act as an ambassador of the brand.
• Ensure customers' needs are consistently exceeded.

Skills

Sales skills

Customer service

Brand ambassador behavior

Collaboration

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

Senior Sales Associate Profile

The successful candidate will demonstrate the following proficiencies:

• Understand how individual productivity impacts the store;
• Behave like a brand ambassador;
• Model sales behaviours taught in company sales training programs;
• Maintain high energy on the sales floor;
• Consistently achieve sales goals;
• Able to work with multiple customers simultaneously;
• Consistently anticipate and meet customers' needs;
• Service all customers according to the Coach Approach standards;
• Participate as a team member and encourage team to meet and exceed performance standards;
• Champion company initiatives and supports management decisions;
• Demonstrate professional ethics.

Further requirements:

• Previous management experience in a luxury retail service environment preferable
• High school diploma or equivalent; college degree preferred
• Possess current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays