Senior Sales Associate - Harrods, London

Michael Kors; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a prestigious luxury brand as a Sales Associate, where your enthusiasm and professionalism will shine. In this dynamic role, you'll provide exceptional customer service, embody the luxury lifestyle image, and develop a loyal client base. Your expertise in the luxury market will be crucial as you engage with customers, resolve issues, and contribute to promotional events. This is an exciting opportunity to be part of a renowned brand that values innovation and excellence, allowing you to make a meaningful impact in the world of luxury fashion.

Qualifications

• Experience as a sales consultant in a luxury brand is essential.
• Excellent written and verbal communication skills required.

Responsibilities

• Provide exceptional customer service and maintain a luxury lifestyle image.
• Build and maintain a client database to ensure customer loyalty.
• Participate in team activities and support stock management.

Skills

Sales Skills

Customer Service

Communication Skills

Proactive Problem Solving

Knowledge of Luxury Market

Fluency in English

Additional Languages

Job description

Sales Associate – Jimmy Choo

Main responsibilities include:

1. Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
2. Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code, and behaviour.
3. Developing a detailed knowledge of the product including construction, materials, care, and design in order to provide exceptional and knowledgeable customer service.
4. Building, developing, and maintaining your own client database ensuring repeat visits and customer loyalty.
5. Resolving customer complaints promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the store management.
6. Playing an active role in replenishing stock according to company procedures and policies.
7. Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
8. Participating and supporting the team in stock takes as and when required.
9. Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
10. Participating in, and representing Jimmy Choo during promotional events and activities.
11. Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession at all times.
12. Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance.
13. Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
14. Actively implementing and following our required procedures, standards, and policies as outlined in Retail Excellence and as communicated by the Company. In addition, ensuring compliance with all Host store policies and procedures.
15. Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures.
16. Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested.
17. Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession.

Competencies and Experience Required:

1. Demonstrable success gained as a sales consultant within a luxury brand.
2. Excellent communication skills both written and verbal.
3. Fluent English.
4. Additional languages would be beneficial.
5. Demonstrable sales skills.
6. Knowledge and understanding of the luxury market, customer service, and fashion.
7. Successfully able to handle multiple demands and competing priorities.
8. Seeks opportunities to be proactive and pre-empt client needs.
9. Demonstrates respect and politeness and regularly exceeds customer expectations.
10. Shows innovation and initiative in setting customer care standards.

Personal Attributes:

1. Enthusiastic, self-confident, and self-motivated.
2. Understand and represent the luxury lifestyle image of Jimmy Choo.
3. Professionalism is maintained under all circumstances.
4. Prepared to go the extra mile to achieve targets.