Senior Sales Associate - Harrods (Full-Time)

CHRISTIAN DIOR COUTURE; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury brand is seeking a Senior Sales Associate for their Harrods team in London. The role focuses on providing exceptional customer service, developing client relationships, and achieving sales targets while representing the prestigious Dior brand. Candidates should have a passion for luxury fashion and proven experience in a similar role.

Qualifications

• Previous experience within luxury fashion.
• Strong knowledge of fashion and trends.
• Expertise in leather goods.

Responsibilities

• Greet, serve, and advise customers with high standards.
• Develop customer loyalty through personal relationships.
• Achieve sales targets and manage stock procedures.

Skills

Communication

Relationship-building

Product Knowledge

Customer Service

Sales Techniques

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Senior Sales Associate with an expertise in luxury sales to join our Harrods team in London, to develop client relationships and to become a specialist in Dior couture.

Responsibilities:

- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure knowledge of sales targets and department performance on a daily and weekly basis
- Follow all stock management procedures
- Support the team to maintain the highest standards of housekeeping and display within the department.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store
- Take all actions necessary to maximise security and prevent theft of product
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
- Participate in team meetings and make a positive contribution
- To carry out any additional duties as directed by the management team. Experience Required:
- Previous experience within luxury fashion
- Excellent communication and relationship-building skills
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Expertise in leather goods.
This is a full-time permanent position.
(!) Multiple application won't be considered.