Senior Sales Associate, Bicester Village

Richemont; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks passionate individuals to join their team in London. This role focuses on delivering exceptional customer service and optimizing sales within a luxury retail environment. As a key player, you will lead by example, train and develop sales consultants, and maintain high standards of service and merchandise. The position offers a creative and dynamic atmosphere where your contributions will directly influence client satisfaction and sales success. If you are driven, commercially aware, and thrive in a luxury setting, this opportunity is perfect for you.

Benefits

Personal development opportunities

Mobility within the company

Various benefits for personal and professional growth

Qualifications

• Experience in luxury retail or high-end hospitality is preferred.
• Strong commercial awareness and ability to manage client relationships.

Responsibilities

• Maximize sales revenue and build a strong client base.
• Provide exceptional customer service and lead the sales team.

Skills

Customer Service

Sales Optimization

Commercial Awareness

Team Leadership

Training and Development

Education

A-Level or equivalent

Qualification in service industry, fashion or tailoring

Tools

CRM Systems

Job description

London, LND, GB

Permanent

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

To maximise Sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the luxury retail industry. To supervise, lead by example and provide training and development for Sales Consultants in the store.

HOW WILL YOU MAKE AN IMPACT?

CUSTOMER SERVICE

1. Warm, brand appropriate rapport building with ease and confidence.
2. To set and maintain the highest standard within the store with the clients always being the main focus.
3. To create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
4. To exceed the expectations of all clients by providing an exceptional service at all times.
5. To be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients.
6. To be up to date on local events and current affairs in order to promote conversation with clients.
7. To deal with complaints effectively & efficiently in line with Company policy.
8. To ensure the feedback received regarding customer service levels at the store consistently meets and exceeds the company expectations.
9. To pre-empt and respond to client needs in order to excel in service standards.
10. To provide training and coaching to ensure sales consultant achieve and maintain the above customer service standards.

SALES

1. To optimise sales by attracting new clients and developing the existing client base of Alfred Dunhill.
2. To understand and proactively demonstrate an entrepreneurial flair for the selling process.
3. To proactively capture customer data after each sale in line with the set company policy.
4. To build and maintain a client book to be used continuously in the store.
5. To ensure stock levels are maximised on the shop floor, with all items labelled to company standard.
6. To promote key products and maintain an up to date awareness of current press and editorial.

KPIs

1. To exceed personal monthly KPIs as set by Line Manager.
2. To actively encourage team members to achieve their own KPIs.

MERCHANDISE STANDARDS

1. To ensure that the merchandising is in line with the Alfred Dunhill image and commercial objectives of the store.
2. To ensure that stock is correctly labelled, tagged and available on the shop floor at all times.

ADMINISTRATION

1. To ensure that all Store systems and procedures are followed accurately.
2. To support the Store Manager through managing and growing the CRM database.

HEALTH & SAFETY

1. To be aware of and follow all host store rules and HSE legislation.

TRAINING

1. To support in the development of Sales Consultants by organising and delivering training sessions.

STOCK AND SECURITY

1. To be a key holder for the Store, ensuring the store is secured and locked up at end of day.
2. To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft.

MISCELLANEOUS

1. To respond to any reasonable request made by Management.

YOUR EXPERIENCE AND PERSONAL SKILLS

EDUCATION AND QUALIFICATIONS

• Educated up to A-Level or equivalent (Preferred)
• Qualification in service industry, fashion or tailoring (preferred)

EXPERIENCE

1. Well rounded background in retailing luxury goods or high end hospitality (preferred)
2. Commercial awareness of luxury market (essential)
3. Experience of dealing with high profile clients from different cultures and backgrounds (essential)
4. Experience of working in target / sales driven environment (essential)
5. Experience in luxury leather and accessories (essential)

HOW DO WE KEEP YOU SMILING?

As a member of the Dunhill community, you are also part of a much bigger family at Richemont. We strongly believe in personal development, mobility and offering various opportunities and benefits to enhance both your personal and professional development.

YOUR JOURNEY WITH US

1. After your application has been selected, our Talent Acquisition team will reach out to you within 2 weeks.
2. Interview with the Store Manager for Dunhill, Bicester Village (in person).
3. Interview with one of our HR Business Partners.