Senior Sales Associate

L'OCCITANE EN PROVENCE; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A beauty retailer in London seeks a Senior Sales Associate to deliver exceptional customer service and support boutique operations. This part-time position involves managing the boutique in the absence of the manager, maintaining merchandising standards, and assisting with stock. Ideal candidates are motivated, customer-focused, and eager to achieve personal KPIs. Competitive hourly wage and various benefits offered.

Benefits

Discretionary Company Bonus scheme

Contribution Pension Scheme

Holiday Allowance - above statutory

Flexible Bank Holidays

Enhanced Maternity and Paternity leave

Monthly product allocation

Subsidised health & wellbeing plan

Qualifications

• A love of retail and customer-facing roles.
• Highly motivated to achieve personal KPIs.
• Reliable, honest, and flexible.

Responsibilities

• Deputise for the Boutique Manager as needed.
• Promote and maintain visual merchandising standards.
• Provide demonstrations and assist in stock deliveries.

Skills

Customer service skills

Effective communication skills

Pro-active selling ability

Teamwork

Job description

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Senior Sales Associate

Application Deadline: 9 August 2025

Department: Boutique

Employment Type: Permanent - Part Time

Location: Westfield White City

Reporting To: Boutique Manager

Compensation: GBP 14.79 / hour

Description

We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associate.

Contract type: Permanent
Weekly Hours: 24

What Will You Do?

Day to Day

• Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
• Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
• Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
• Complete any other tasks required by Boutique Management to support the needs of the business
• Offer & provide demonstrations (including hand massage) to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

Commercial Flair

• Consistently meet/exceed your personal Key Performance Indicators (KPI's) set by the Boutique Manager to contribute to the success of the Company
• Demonstrate a good understanding of different market types and customers

People

• Support the management team in the ongoing coaching of the team's product knowledge & understanding
• Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Seek opportunities to support Brand through project work
• Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do
• Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
• Support in-Boutique and external customer events
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

What We Need From You:

• A love of retail, it's essential that you want to be in a customer facing environment as we are an experiential brand
• Excellent customer service skills
• Confident and effective communication and listening skills
• Able to demonstrate pro-active selling ability
• Highly motivated to achieve personal KPI's and contribute towards Boutique objectives
• Able to work effectively in a team
• Reliable, honest and flexible
• Positive and friendly attitude as well as consistent ability to operate at your best

What We Offer You!*

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance - above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff- 3 days in the office
• Work from Anywhere Policy - up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day's holiday for NewlyWeds
• Discount Scheme
• Monthly product allocation
• Reward Gateway - company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards

*some eligibility criteria may apply