Senior Sales Assistant - Luxury Fine Jewellery

360 TALENT LONDON; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prestigious luxury jewellery house in London is seeking a Senior Sales Associate to serve as a Brand Ambassador and deliver an exceptional luxury experience. Responsibilities include managing customer repairs, building long-term client relationships, and supporting boutique operations with the highest standards of presentation. Ideal candidates will have extensive experience in luxury retail and clienteling skills. Salary is up to £35,000 plus commission and bonus.

Qualifications

• Strong background in luxury retail, ideally within fine jewellery.
• Experience managing customer repairs and aftercare services.
• Excellent interpersonal and communication abilities.

Responsibilities

• Represent the brand with confidence, warmth, and professionalism.
• Deliver a personalised customer experience, building long-term client relationships.
• Oversee and coordinate the repair and after-sales service process.

Skills

Luxury retail experience

Clienteling skills

Interpersonal communication

Job description

Overview

Senior Sales Associate - Salary up to £35,000 + Commission + Bonus

Luxury Fine Jewellery House - Boutique in Belgravia, London

About the job

My client is seeking a dedicated and experienced Senior Sales Associate to join a prestigious luxury jewellery team. This individual will act as a Brand Ambassador, delivering an exceptional luxury experience, while also managing customer repairs and aftercare with precision, empathy, and attention to detail.

Responsibilities

• Represent the brand with confidence, warmth, and professionalism.
• Deliver a personalised customer experience, building long-term client relationships.
• Oversee and coordinate the repair and after-sales service process, acting as the main point of contact for all enquiries.
• Ensure all repairs are handled efficiently, with clear client communication throughout.
• Support boutique operations and maintain the highest standards of presentation and organisation.
• Communicate effectively with clients, head office, and the Atelier.

Requirements

• Strong background in luxury retail, ideally within fine jewellery.
• Experience managing customer repairs and aftercare services.
• Proven clienteling skills and the ability to build loyal relationships.
• Excellent interpersonal and communication abilities.
• Polished, professional, and detail-oriented.