Senior Sales Assistant

JR United Kingdom; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prestigious luxury fashion house is looking for a Senior Client Advisor to join their dynamic team in a London department store. This role involves providing exceptional service, building relationships with high-profile clients, and leading a team to achieve sales targets while representing an esteemed brand known for its innovative approach to fashion.

Qualifications

• Experience in luxury retail, especially in a senior/client-facing role.
• Proficient in CRM systems and Microsoft Office.
• Strong client management skills and service standards understanding.

Responsibilities

• Provide outstanding customer experiences and achieve sales targets.
• Act as brand ambassador and support junior team members.
• Maintain exceptional product knowledge and engage in client events.

Skills

Clienteling

Interpersonal Skills

Communication

Sales

Proactive Approach

Tools

CRM Systems

Microsoft Office

Job description

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A distinguished luxury fashion house renowned for its meticulous tailoring and innovative approach to classic menswear and womenswear. The brand is celebrated for redefining modern suiting with its signature shrunken silhouettes, precise craftsmanship, and a strong emphasis on uniform-inspired design. Known for blending traditional aesthetics with avant-garde presentation, it consistently challenges conventions through theatrical runway shows and a distinct visual identity. Its collections are characterised by refined fabrics, precise proportions, and a cohesive design language that reflects both elegance and individuality, making it a standout presence in the global fashion landscape.

We are seeking an experienced and passionate Senior Client Advisor to join a dynamic team within a prestigious London department store. This is a unique opportunity to represent an esteemed luxury fashion house, delivering exceptional service and building lasting relationships with a discerning clientele.

Key Responsibilities:

• Provide an outstanding customer experience aligned with the brand’s values and service excellence.
• Act as a brand ambassador, offering expert styling advice and cultivating meaningful client relationships.
• Achieve and exceed individual and team sales targets.
• Lead by example, supporting junior team members and assisting in their development.
• Leverage CRM tools to develop clienteling strategies and ensure long-term client engagement.
• Assist with the organisation and execution of in-store events, product launches, and private appointments.
• Maintain exceptional product knowledge and stay informed on seasonal collections and trends.

Requirements:

• Experience in a luxury retail environment, preferably in a senior or client-facing role.
• Strong clienteling and interpersonal skills, with a proven ability to build and manage a personal client book.
• Results-driven with a keen understanding of luxury service standards.
• Professional, polished, and confident communicator.
• Proficient in using CRM systems and Microsoft Office.
• A team player with a proactive and flexible approach.

If you have a passion for luxury fashion, a strong commercial mindset, and a genuine dedication to exceptional service, we would love to hear from you.

Apply now and be part of a globally respected fashion house in the heart of London.