Senior Sales Advisor-Upper Malone Road

TN United Kingdom; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Belfast. This role focuses on delivering outstanding customer service while supporting the Store Manager in various operational aspects, including sales, security, and stock control. You will have the opportunity to lead and motivate a team, ensuring compliance with company policies and maintaining a safe environment. If you have a passion for retail and a commitment to excellence, this position offers a rewarding career path in a dynamic environment.

Qualifications

• GCSE in Maths and English or equivalent required.
• 1 year supervisory experience in retail or customer service preferred.

Responsibilities

• Support the Manager in staff training and development.
• Ensure adherence to company policies and maintain customer service standards.

Skills

Retail Experience

Problem-Solving Skills

Leadership Qualities

Communication Skills

Customer Focus

Ability to Work Under Pressure

Sales Skills

Driving License

Education

Maths and English GCSE (Grade C or above)

NVQ Level 2 & 3 in Customer Service or Retail Operations

WSET Level 1 Wine Certificate

Tools

EPOS Systems

Job description

Job Title:

Reference Number: SSA-091-30-2

Location: Belfast, United Kingdom

Contract Type: Full-Time Permanent

Closing Date: 31/07/2024

Hours: 30 hours a week

Job Description

The role involves providing excellent customer service to maximize sales and profit, supporting the Store Manager in all aspects of the business including sales, security, cash, and stock control, and managing the store in the Store Manager's absence following company policies and procedures.

Responsibilities

• Assist and support the Manager in staff training, motivation, and development
• Ensure staff adherence to company policies and procedures
• Operate the store within the allocated budget
• Implement promotional activities
• Handle administration tasks such as investigating cash/stock discrepancies, payroll, and marketing
• Maintain excellent customer service and knowledge of store products
• Identify selling opportunities and act on them
• Maintain cleanliness and safety standards inside and outside the store
• Ensure premises are safe and secure at all times
• Follow company regulations on cash handling and administration
• Comply with health and safety and licensing legislation
• Perform other relevant duties as required

Qualifications

• Maths and English GCSE (Grade C or above) or equivalent
• OR 1 year supervisory experience in retail or customer service

Additional qualifications include NVQ Level 2 & 3 in Customer Service or Retail Operations, WSET Level 1 Wine Certificate (Level 2 preferred), and a commitment to obtaining WSET Level 2.

Skills and Experience

• At least 6 months retail experience
• Problem-solving skills and ability to work independently and in a team
• Leadership qualities and ability to lead in the absence of the Store Manager
• Ability to perform under pressure and take on extra responsibilities
• Experience with EPOS systems, cash handling, stock control
• Effective communication skills and customer focus
• Ability to actively sell and maintain a positive attitude
• Professional appearance and valid driving license with access to a car
• Experience in off-licence environment and supervisory roles