Senior Sales Adviser

Barratt Redrow plc; Halesowen; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Private Medical Cover – Single

Annual Health Assessment

26 days’ holiday

Job summary

Barratt Redrow plc in the United Kingdom is seeking a proactive Sales Advisor to join our national Sales & Marketing team. Reporting to the Sales Manager, you will drive new home sales and deliver outstanding customer service, guiding purchasers through selection, personalization and handover.

The role requires strong communication, resilience and the ability to work weekends and holidays. You will maintain CRM data, promote mortgage options, and collaborate with Site Manager to ensure high

Qualifications

• Experience delivering sales in a service environment such as housebuilding, retail or hospitality.
• Commercially astute with a good understanding of market conditions.
• Ability to respond to customer needs and maintain company reputation.
• Resilient and driven to achieve targets, with calmness under pressure.
• Excellent communicator with strong negotiation and relationship skills.

Responsibilities

• Maximise profits by achieving new home sales and extras to clients per targets.
• Provide welcoming, professional, and efficient service to prospective purchasers.
• Maintain knowledge of house types, specs, extras, and procedures.
• Manage CRM database and promotions, including mortgage referrals.
• Ensure paperwork and site administration are up to date and reported weekly.
• Support and coach other team members and deputise for the Sales Manager when needed.
• Attend marketing events and contribute to PR and marketing initiatives.
• Ensure compliance with PCI DSS during any card transactions.

Skills

Sales experience

Customer service

Communication

Negotiation

Resilience

Strong organisation

IT literacy

Weekend work

Tools

i-Sales CRM

Job description

What you'll be doing?

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

What you'll be doing?

Reporting to the Sales Manager, you will deliver strong sales and customer service performance, whilst providing consistent levels of support to the Sales Manager and the Division.You will be expected to:

• Maximise profits by achieving new home sales, as well as Extras to suitable clients in line with agreed targets e.g. legal completions, average selling price.
• Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service.
• Provide expertise in the Company’s house types, specs, extras and procedures.
• Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified.
• Effectively manage the CRM database, i-Sales as directed by your Sales Manager.
• Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions.
• Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle.
• Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines. Provide weekly management internal reports and updates to line management.
• Apply a to date working knowledge of all legal requirements e.g. Consumer Protection from Unfair Trading (2008), CML, H&S, DPA and Consumer code.
• Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained.
• Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager.
• Contribute PR / marketing proposals to Sales Manager.
• Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market.
• Compile competitor reports on behalf of Sales Manager as requested.
• To research marketing potential as requested by Sales Manager.
• To champion initiatives on going e.g. data force / mystery shop / customer service.
• To collate and share best practise across the Division and wider group.
• Be seen as a mentor to underperforming sites /Sales Advisors – to troubleshoot / offer solutions /work shadow.
• To attend marketing events for coming soon sites/ and any events organised by Division.
• To handle complaints as requested by Sales Manager.
• To deputise for Sales Manager absence e.g. holidays / rota days off – to attend meetings on behalf of their behalf, e.g. Divisional meetings / sales reporting/ staff challenges etc.
• To train new Sales Advisors – and mentor them on going until full Sales Advisor standard is achieved.
• To be a champion of Employee engagement- canvassing views of Sales Advisors and offering solutions.
• To champion group and divisional initiative’s / supporting any change implementation.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.

What You’ll Need

To be successful in the role, we are looking for:

• Experience of delivering sales in a service environment e.g. housebuilding, retail, hospitality, banking, estate agency
• Commercially astute with a good understanding of the market and competitors
• Understands and acts upon customer needs to maintain Company reputation
• Thrives on challenge, is resilient and driven to achieve personal and organisational targets
• Able to remain calm and controlled under pressure
• Keeps up to date with new thinking including legislation, economic conditions and technology
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers
• Embraces change and explores new ways of working to help the continuous growth of the sales operation
• Encourages and supports people in the team, sharing knowledge and best practice
• Able to build relationships across functions, internally and externally
• Excellent communication skills
• IT literate
• Flexible with working pattern, must be able to work weekends and bank holidays
• To have displayed a commitment to personal development
• To have shown a desire and ability to support and coach other team members
• Capable of influencing others
• Able to build commercial relationships
• To be commercially astute

Benefits

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• Annual Medical Health Assessment
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies

Our Benefits Are Fit To Measure

Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Financial Benefits

As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.

Lifestyle Benefits

Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.

So much more…

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.