Senior Revenue Protection Analyst

Utilita Energy; Eastleigh; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading energy company is seeking a Senior Revenue Protection Analyst to join their team. This role involves supporting safety concerns related to meters, acting as a point of escalation, and monitoring key performance indicators. The ideal candidate will have strong knowledge of revenue protection processes and a methodical approach to decision-making. The company values diversity and offers various perks, including a structured bonus scheme and career progression opportunities.

Benefits

Bonus Scheme

Career Progression

25 Days Annual Leave

Wellbeing Support

Health Care Scheme

Employee Assistance Programme

Exclusive Packages

Paid Volunteering Day

Death in Service

Pension Contribution

Qualifications

• Experience with revenue protection processes.
• Ability to identify and implement improvements.

Responsibilities

• Support identification and rectification of safety concerns.
• Act as initial point of escalation for queries or complaints.
• Monitor KPIs and identify training needs.

Skills

Revenue Protection

Analytical Skills

Attention to Detail

Job description

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Join to apply for the Senior Revenue Protection Analyst role at Utilita Energy

Job Title: Senior Revenue Protection Analyst

Location: Chandlers Ford / Remote

Salary: £29,592

Hours: 40

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Do you have previous experience on a revenue protection process?

Do you have what it takes to be a subject matter expert (SME)?

If so, we want to hear from you!

What does this role involve?

Working as part of the Revenue Protection team, you will support with the identification and rectification of safety concerns including with tampered and faulty meters. This includes you liaising with customers and internal departments in relation to tampered with meters.

You will act as the team’s initial point of escalation for any queries or complaints that may arise.

You will support the monitoring of KPI’s and targets within the team, ensuring all BAU tasks are completed, whilst proactively identifying any additional training / coaching needs within the team.

Who are we looking for?

You will have a strong knowledge of a revenue protection processes, with the ability to proactively identify and implement improvements.

You will have a methodical approach and able to follow processes to make logical decisions.

You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What we can offer you?

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.

Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.

Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!

Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.

Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!

Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.

Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.

Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.

Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.

Pension – we contribute 4% of your salary when you contribute 5%.

About Us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Utilities

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