Senior Revenue Operations Analyst, Business Value

Navan; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a GTM Business Value & Operations Analyst in London. The role involves analyzing travel and expense data for savings opportunities, optimizing Salesforce workflows, and collaborating with various teams to enhance sales efficiency. Ideal candidates will have 5+ years of experience in related fields, strong analytical skills, and familiarity with BI tools. The company offers a hybrid work model along with a comprehensive benefits package.

Benefits

Generous medical plans

Dental and vision benefits

Paid parental leave

Mental health support

Pet insurance

Qualifications

• 5+ years of experience in business analysis or sales operations.
• Experience optimizing CRM workflows, preferably Salesforce.
• Strong analytical skills with high attention to detail.

Responsibilities

• Analyze prospective customers’ travel and expense data.
• Build and evolve business value assessments for sales.
• Present insights to sales stakeholders.

Skills

Business analysis

Sales operations

Analytical skills

Communication skills

Problem-solving

Project management

Education

BS/MS in Finance, Economics, or Business Analytics

MBA

Tools

Salesforce

SQL

BI tools

Job description

Overview

Location: London, UK

We’re looking for a strategic and analytical operator to join our GTM Data, Tool and Processes team as a GTM Business Value & Operations Analyst. In this hybrid role, you’ll be responsible for two interconnected areas:

• Delivering business value analyses that help prospects understand how Navan can drive cost savings and ROI
• Owning and optimizing the Opportunity-to-Order process in Salesforce to improve sales execution

Your work will focus on optimizing the process for analyzing prospect data to uncover value and savings opportunities, overseeing the development and delivery of business value assessments, owning and refining the Salesforce Opportunity-to-Order process, and identifying scalable process improvements to enhance sales efficiency. You’ll collaborate closely with Sales, RevOps, Finance, and Systems teams to translate data into actionable insights and build scalable processes that drive business impact.

Responsibilities

• Analyze prospective customers’ travel and expense data to identify opportunities for savings and value creation
• Build and evolve business value assessments that support strategic sales conversations
• Present insights directly to sales stakeholders, including managers, directors, and executives
• Develop compelling ROI storytelling that highlights the financial impact of Navan’s platform
• Own and improve the Salesforce Opportunity-to-Order workflow to ensure efficiency and data accuracy
• Identify and address CRM process gaps, implementing scalable and automated solutions
• Collaborate with Sales Ops, RevOps, and GTM Systems to align process improvements with GTM strategy
• Manage a backlog of internal process and data requests, translating business needs into system requirements
• Create documentation and best practices to drive adoption and consistency across sales teams

What you’ll do

• 5–8 years of experience in business analysis, sales operations, or a strategic function
• Experience optimizing CRM workflows (preferably Salesforce) and enabling GTM teams
• Strong understanding of the Opportunity creation process within a CRM environment
• Strong analytical skills with high attention to detail
• Proficiency in SQL and BI tools (Thoughtspot, Tableau, Snowflake, or similar)
• Strong presentation skills using Google Slides or PowerPoint
• Experience with Salesforce reporting and dashboard creation
• Excellent communication skills with the ability to present to executive audiences
• Strong problem-solving and project management capabilities
• Business acumen and a structured approach to solving complex problems

Preferred Qualifications

• BS/MS in Finance, Economics, or Business Analytics field; MBA a plus
• Experience in B2B SaaS, Financial Services, Sales Strategy, or Consulting
• Background in process improvement, sales enablement, or RevOps
• Familiarity with process mapping and CRM automation tools

Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Please review Navan's Candidate Privacy Notice here .

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".