Senior Retention Trading Manager

Ageas; Bournemouth; Remote; GBP 60,000 - 75,000; Part time

Job summary

A leading insurance company seeks a Senior Retention Trading Manager to drive its retention strategy across products and brands. This role focuses on improving customer engagement, managing retention channels, and achieving commercial outcomes through innovative means, primarily in a remote setting with occasional office visits.

Qualifications

• Experience in customer retention for financial services is beneficial.
• Ability to drive results through strong influence.
• Familiarity with marketing tools and platforms.

Responsibilities

• Develop and manage retention channels to achieve targets.
• Oversee day-to-day management of digital distribution retention channels.
• Identify and implement initiatives to improve customer engagement and retention.

Skills

Customer retention

Commercial outcomes

Consumer trends

Analytical skills

Marketing platforms

Job description

Job Title:Senior Retention Trading Manager
Contract Type:Permanent, Part Time, Full Time, Job Share option available
Salary:Up to £75,000 dependent on experienceLocation:Remote with adhoc travel to our Bournemouth and Eastleigh office

Senior Retention Trading Manager:

Ageas UK have an exciting opportunity for someone to join our Direct Business as a Senior Retention Trading Manager, to lead, shape and deliver against Ageas Retention Strategy & ambitions across all product lines and brands.

If you have the ability to disseminate large data sets, sharing the output with stakeholders of all levels, and make decisions based on delivering the best commercial outcomes, we would love to hear from you.

The Senior Retention Trading Manager will take ownership of, the commercial performance of customer retention, delivering customer / policy volume, best in class customer engagement, income & retention to drive sustainable and profitable growth.

Please note: Most of your time will be spent working remotely, supported by necessary equipment, however adhoc travel to our Bournemouth office will be required on occasion.
Main Responsibilities as Senior Retention Trading Manager:

• To be responsible for developing the retention channels to achieve target volumes, GWP & Income
• To be responsible for the day-to-day management of all digital distribution retention channels
• To be responsible for the identification and implementation of initiatives that will improve customer engagement, commercial outcomes and ultimately retention rates
• To understand technology themes and the emergence of new trends within the insurance industry, leading to innovative ways of working, improved customer and outcomes
• To understand the end-to-end customer journey and work collaboratively across digital distribution partners and internal teams to maximise trading performance and meet retention targets
• Responsible for monitoring and assessing BAU performance of retention channels, identifying and implementing improvement initiatives

Skills and experience you need as Senior Retention Trading Manager:

• Proven knowledge and experience of working on customer retention for a financial services company beneficial but not essential
• A strong understanding of commercial outcomes and an ability to identify activity & initiatives that will positively influence them
• A strong understanding and awareness of consumer, technology and market trends
• Strong ability to work independently and on own initiative with minimal guidance
• Highly flexible and adaptable with an ability to drive results through strong influence of business areas
• Familiarity with wide variety of modern marketing, platforms/tools, highly analytical, articulate and numerate with experience of forecasting and planning

For more information please contact James Davies (Hiring Manager), Claire Pitts or Dan O'Connor in Recruitment.