Senior Retail Systems Manager

Allwyn UK; Watford; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming the National Lottery experience. This role focuses on leading a 'digital first' strategy, ensuring operational excellence in digital tools, and collaborating with cross-functional teams to enhance retailer engagement. With a commitment to innovation and sustainability, the company aims to double funds for UK charities while prioritizing inclusivity and employee wellbeing. If you're passionate about driving change and fostering a culture of continuous improvement, this is the perfect opportunity for you.

Benefits

Company bonus scheme

Matched pension contributions up to 8.5%

26 days annual leave plus 2 Life Days

Complimentary Private Medical Insurance

Life Assurance

Enhanced Maternity & Paternity leave

£500 wellness allowance

Nutritional and personal training support

Discounted health assessments

Financial coaching

Qualifications

• Experience in developing digital capabilities and managing projects.
• Ability to bridge technical and sales teams for retail excellence.

Responsibilities

• Manage processes for GEM Suite and Retail Training Centre.
• Develop and manage the annual roadmap for Retailer Hub.

Skills

Digital Strategy Development

Operational Excellence

CRM Knowledge

Problem Solving

Continuous Improvement

Tools

Power BI

GEM Suite

Retailer Hub

AI Technologies

Job description

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe including: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through funds to good causes, at Allwyn we prioritize our purpose and values in all we do. Join us as we undertake a large-scale transformation to create a National Lottery that delivers more money to good causes.

Further details about us are below, but let’s focus on the role and what we’re looking for.

About the role:

• Reporting to the Head of Retail Strategy & Excellence, this role leads the Retail ‘digital first’ strategy within the 5-year Retail plan. It involves operational excellence and developing functionality through systems like EDGE, Power BI, GEM suite, The Retailer Hub, and The Retailer Training Centre.
• Ensure operational excellence of digital tools and systems, representing Retail in current and future digital developments such as AI and MER.
• Support the delivery of Single Retailer View (SRV), collaborating with cross-functional teams and providing SME input to the central and Customer and Retail Care Teams.
• Act as a bridge between the PMO, technology, and commercial teams, translating and refining their views and progress.

Our hybrid working model requires employees to work from the office 3 days per week, scheduled across Monday to Friday.

Responsibilities include:

• Managing BAU and future processes for GEM Suite, Retail Training Centre, and Retailer Hub.
• Maintaining relationships with C.I, Sponge, and SGi, optimizing output and managing contracts.
• Developing and managing the annual roadmap and budget for the Retailer Hub and GEM Intelligence, ensuring projects stay on budget and schedule.
• Overseeing the RTC system improvements, including UX redesigns, aligned with digital-first goals.

Desired experience:

• Proven experience in developing digital capabilities, working with third-party or in-house teams.
• Ability to act as a conduit between technical and sales teams, representing business requirements for retail excellence.
• Knowledge of CRM, LMS, CMS, Power BI platforms is advantageous.
• Focus on continuous improvement and delivering high-quality solutions.
• Enjoys solving complex problems, challenging norms, and fostering innovation.

Success metrics:

• Gaining leadership support for a comprehensive systems roadmap aligned with digital retail strategies.
• Increasing retailer engagement through the Retailer Hub and Portal.
• Successful transition and ongoing enhancement of retail reporting and tools.
• Complete systems evaluation and stakeholder relationship building to support retail strategy.

About us:

We develop innovative technologies, establish player protection frameworks, and improve lotteries.

• Innovation: We constantly seek new ways to excite customers and introduce new products responsibly and accessibly.
• Giving back: Lottery sales generate around £30m weekly for UK charities, with a goal to double this in our first 10-year license.
• Sustainability: Our aim is to be net zero by 2030, potentially making us the first global lottery provider to achieve this.
• Inclusion and accessibility: We strive to make all aspects of The National Lottery inclusive, online and in-store.

If you need assistance or adjustments during the application process, contact our talent team at [e-mail].

**Being custodians of the National Lottery license involves extensive background checks**

Our inclusive culture:

We aim to be one of the UK’s most inclusive organizations, where everyone can bring their best selves and do their best work for good causes.

Allwyn is an Equal Opportunity Employer committed to diversity and inclusion. We do not tolerate discrimination, harassment, or victimization. Employment decisions are based on business needs, job requirements, and individual qualifications. We encourage applications regardless of age, disability, sex, gender, sexual orientation, pregnancy, race, religion, or marital status.

We are a Disability Confident Leader, proactively ensuring our workplace is accessible and inclusive for disabled candidates, including offering interviews to those who meet essential requirements.

Benefits and wellbeing:

We offer a range of inclusive benefits and policies to support our colleagues throughout their careers, including:

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave plus 2 Life Days and bank holidays
• Complimentary Private Medical Insurance
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Nutritional and personal training support
• Discounted health assessments
• Financial coaching

Our benefits reflect our commitment to wellbeing and inclusivity, creating a rewarding environment where colleagues can thrive.