Senior Retail Managers Required For Aston Villa

Constellation; West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading hospitality service provider is seeking a Senior Retail Manager for Aston Villa in West Midlands. The role includes managing kiosks and teams during match days, ensuring customer satisfaction, compliance with regulations, and quick problem resolution. Ideal candidates are passionate leaders with excellent customer service skills and flexibility in scheduling. Competitive pay starts at £19.58/hour, with casual shifts mainly on match days.

Benefits

Experience excitement of event days

Supportive team environment

Opportunities for progression

Qualifications

• Experience in managing a retail team in a high-pressure environment is essential.
• Availability for match days and flexibility in scheduling is required.

Responsibilities

• Manage a team serving over 42,000 fans on match days.
• Ensure compliance with EHO standards and PCI regulations.
• Act as the main contact for senior management and handle customer queries.

Skills

Passionate leadership

Strong customer service focus

Problem-solving skills

Ability to work in a fast-paced environment

Job description

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Senior Retail Managers Required For Aston Villa, West Midlands

Client:

Location: West Midlands, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

aaaf545a8c12

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are looking for an experienced Senior Retail / Patch Manager (managing kiosks in a designated patch at Aston Villa) to bring energy managing a team in our customer-facing drinks and food units.

This role places you in the vibrant atmosphere of match days at Aston Villa F.C., offering flexibility around your schedule.

The Role:

We seek passionate, experienced retail managers to lead a team serving over 42,000 football fans on match days. You will interact effectively with customers, manage your team, oversee operations of busy retail units, ensure compliance with EHO standards and PCI regulations, and communicate relevant information during briefings.

You will act as the main contact for senior managers, team leaders, and logistics staff, handle customer queries, and ensure adequate staffing and equipment functionality. Availability for most matchdays during the football season is essential.

Key Attributes:

• Passionate Leader
• Approachable and compassionate
• Motivating
• Strong customer service focus
• Ability to work in a fast-paced environment
• Problem-solving and delegation skills
• Lead by example in attitude and work ethic
• Reliable and committed
• Ability to change barrels/kegs

Working Hours:

Casual shifts, paid weekly, starting at £19.58/hour. Shifts mainly on match days and throughout the year, with varying times.

Why work with us?

· Experience the excitement of event days with flexible shifts

· Be part of a supportive team

· Develop transferable skills and gain experience

· Opportunities for progression within Compass Group UK and Ireland

· Work at various venues across the country

Note: Applicants must be 18+ and able to handle alcohol.