Senior Retail Manager - Menswear

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Retail Manager for its prestigious Menswear Division in London. This role is pivotal in driving exceptional customer service and operational excellence. You will lead a passionate team of Retail Managers, ensuring they meet sales targets while fostering a collaborative work environment. With a focus on strategic initiatives and performance metrics, you'll play a key role in enhancing the customer experience. If you're a resilient leader with a knack for coaching and a passion for the fashion industry, this opportunity is perfect for you!

Benefits

Company Pension

Flexible Working

25 Days Holiday

Birthday Off

Up to 33% In-Store Discount

Season Ticket Loan

Qualifications

• Proven experience in retail management, particularly in luxury or high-end environments.
• Strong ability to lead and develop teams towards achieving sales targets.

Responsibilities

• Drive customer service and operational efficiency across the Menswear Division.
• Mentor and guide Retail Managers to excel in their roles.

Skills

Customer Service Excellence

Team Leadership

Performance Coaching

Commercial Acumen

Data Analysis

Education

Bachelor's Degree in Business or related field

Job description

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Senior Retail Manager - Menswear, London

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Client:

Harrods

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

12a23e8e8895

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are now looking for a Senior Retail Manager who is passionate about the Fashion industry and driving our fantastic team of Retail Managers to achieve the best results across our iconic Menswear Division.

About the Role

In this role, you will drive the highest standards of customer service, operational efficiency, and team performance. You will be responsible for mentoring and guiding Retail Managers, ensuring they excel in their roles and contribute to the overall success of our business strategy.

In addition to this you will also:

Lead and inspire a team of Retail Managers to achieve sales targets and deliver outstanding customer service.
Work closely with the Divisional General Retail Manager and wider GRM network to develop talent, grow skills and make effective succession plans to protect the strength of the business
Regularly reviewing NPS and ENPS comments and feedback to understand current challenges and opportunities to improve
Deliver any new initiatives, processes and procedures that affect retail operations as directed by the General Retail Manager.
Be accountable for delivering the day to day and long term running of own area of responsibility through the team including delivering exceptional back of house standards.
Foster a collaborative and motivated work environment.
Develop and implement strategic initiatives to enhance the customer experience.
Monitor and analyse performance metrics to identify areas for improvement.
Ensure compliance with company policies and procedures.
Manage staffing levels, training, and development programs.

About You

You will be at ease with building effective relationships with key stakeholders across Retail, Buying, Visual Merchandising and Operational teams to cut through noise, remove ambiguity and ensure your people are able to provide exceptional service always.

You will also be:

A natural at building and nurturing effective relationships across internal functions and brand partners to be able to influence and take corrective action in the right way
A skilled performance coach - You get a kick out of helping others develop and succeed – either successfully in your Division or where needed, laterally into a role that’s a better fit.
Commercially astute. We’re a business built on sales performance. This role is integral to delivering stretching and exciting sales growth.
Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business.
Diligent in data driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods