Senior Retail Manager

TUI Cruises GmbH; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading travel company is seeking a Senior Retail Manager for its Kinnaird Superstore in Edinburgh. In this role, you will lead a dedicated team to enhance customer experiences while achieving sales targets. Ideal candidates are passionate leaders with a commitment to exceptional service and can adapt to a fast-paced environment with flexibility in shift patterns. This position offers competitive rewards and a culture of care and inclusion.

Benefits

Commission and discretionary bonus schemes

Fantastic holiday benefits and discounts

Development and career progression investment

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident motivator with a strong drive to achieve sales targets.
• Experienced at prioritising tasks in a fast-paced environment.

Responsibilities

• Lead by example and motivate the team to achieve sales goals.
• Support and develop the team in resolving customer queries.
• Drive customer retention through strategic planning.

Skills

Customer service excellence

Leadership and motivational skills

Ability to multitask

Strategic thinking

Adaptability to change

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Kinnaird Superstore store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings.

ABOUT OUR OFFER

• TUI offers much more than just a competitive salary
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
• Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
• Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
• Able to embrace change easily and adapt quickly to new ways of working
• Fair and inclusive management style who recognises people are our most valued asset
• Skilled mentor who communicates effectively, leads and develops your team and retains talent
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.